Computer User Support Specialist

Provides technical support to Concho Valley Workforce Development Board and the Contractor. This role involves troubleshooting hardware and software issues, managing user accounts, and ensuring the smooth operation of IT systems. The Support Specialist will work closely with the IT administrator to resolve technical problems and improve the overall user experience., * Answers user inquiries and resolves issues in person or remotely.

• Troubleshoots printers
• Configures and installs new IT hardware
• Maintains existing computer systems with updates and upgrades.
• Assists with IT training and orientation for new users and helps them become familiar with equipment and network.
• Provides computer assistance in resource or assessment rooms.
• Sets up audio-visual equipment.
• Creates user accounts and resets user password for various systems.
• Troubleshoots computer hardware or equipment and implements a break/fix solution.
• Installs and configures software and security patches.
• Monitors online security for users and networks and takes appropriate steps to address any security breaches.
• Troubleshoots wired or wireless networks and Internet connectivity.
• Interacts with manufacturer support to request warranty repairs and support assistance.
• Assists with equipment inventory.
• Assists with maintenance of Workforce Website, Concho Valley Workforce Development Board (CVWDB) was established according to federal government criteria, with the current organization based on Workforce Investment Act of 1998, which set forth guidelines for the formation of Local Workforce Development Boards. Although directed by the Federal Government, Texas’ own in-place system was recognized as a leader among the states and many Texas processes are grandfathered to allow our system to continue to set the standard among the States. Texas Workforce Commission (TWC) annually allocates funds to CVWDB and assigns related performance targets / standards. Funding originates from federal governments agencies - primarily the Department of Labor, Department of Health and Human Services, and Department of Agriculture- and state government regulations - Wagner Peyser Act. Standards are established by federal law, federal agency, and TWC. The CVWDB is primarily responsible to TWC for the management administration of grant funds allocated to the local area and ensuring such resources are efficiently and effectively used to achieve the intended results. Workforce Development Boards & Employers Local Workforce Development Boards play an important role in the building of a quality workforce to meet the skill demands of Texas employers, as well as assisting Texans in their pursuit of good paying, productive jobs. Designed in the mid-1990s, the Federal government used Texas’ system in drafting the Workforce Investment Act (WIA) and in the newer, follow-on Workforce Innovation and Opportunity Act (WIOA). The Texas system has many exemptions, called “grandfather” provisions, that allow Texas to continue to serve its customers in its proven system. MISSION The mission of the Concho Valley Workforce Development Board (CVWDB) is to promote the economic well-being of all residents through the delivery of employer-driven and customer-centered services. It is the intention of the board to ensure that every CVWDB resident has the opportunity to work in his or her chosen field at their highest desired capacity, and that each business’ workforce is trained and ready as responsible employees. More details can be found in the Concho Valley Local Workforce Development Board Plan. Local Workforce Development Board-12 (LWDB-12, or CVWDB) is one of 28 TWC Boards serving the State of Texas. CVWDB serves a 13-county area covering approximately 17,000 square miles and approximately 175,000 people (LWDB-12 region). It is primarily a rural-based economy with San Angelo and Brady as the largest 2 cities in the region CHIEF ELECTED OFFICIALS Judges from each county are Board Chief Elected Officials (CEOs) tasked with overseeing the Board’s operations and appointing its members. Three CEOs are chosen as the Board’s Lead CEOs and take the majority of responsibility for supporting the Board’s daily operations where needed. The partnership agreement between CVWDB and its CEOs sets forth their roles, responsibilities, relationships, and functions. The CEOs are primarily responsible for: o\tCVWDB member appointments o\tReview and final approval of the local workforce development plan For more information in regards to our Board and the Workforce Center we support. Please refer to our website at https://cvworkforce.org

• Associates degree or higher in computer science or a related field preferred
• At least 1 year’s work experience in IT related field preferred
• A+, Cisco or Microsoft Certifications preferred but not required

Travel Requirements

• Ability to travel throughout the Concho Valley Workforce Development Board area with occasional overnight travel to attend conferences, meetings, workshops, or training as required.
• Must be able to provide reliable self-transportation for regional travel and maintain a valid Texas driver’s license or permit of appropriate classification and endorsement. Must agree to maintain a satisfactory MVR and minimum requirement insurability required by law.

CONCHO VALLEY WORKFORCE DEVELOPMENT BOARD\r\nCVWDB BACKGROUND HISTORY\r\nConcho Valley Workforce Development Board (CVWDB) was established according to federal government criteria, with the current organization based on Workforce Investment Act of 1998, which set forth guidelines for the formation of Local Workforce Development Boards. Although directed by the Federal Government, Texas’ own in-place system was recognized as a leader among the states and many Texas processes are grandfathered to allow our system to continue to set the standard among the States. Texas Workforce Commission (TWC) annually allocates funds to CVWDB and assigns related performance targets / standards.\r\nFunding originates from federal governments agencies - primarily the Department of Labor, Department of Health and Human Services, and Department of Agriculture- and state government regulations - Wagner Peyser Act. Standards are established by federal law, federal agency, and TWC. The CVWDB is primarily responsible to TWC for the management administration of grant funds allocated to the local area and ensuring such resources are efficiently and effectively used to achieve the intended results.\r\nWorkforce Development Boards & Employers\r\nLocal Workforce Development Boards play an important role in the building of a quality workforce to meet the skill demands of Texas employers, as well as assisting Texans in their pursuit of good paying, productive jobs. Designed in the mid-1990s, the Federal government used Texas’ system in drafting the Workforce Investment Act (WIA) and in the newer, follow-on Workforce Innovation and Opportunity Act (WIOA). The Texas system has many exemptions, called “grandfather” provisions, that allow Texas to continue to serve its customers in its proven system.\r\nMISSION\r\nThe mission of the Concho Valley Workforce Development Board (CVWDB) is to promote the economic well-being of all residents through the delivery of employer-driven and customer-centered services. It is the intention of the board to ensure that every CVWDB resident has the opportunity to work in his or her chosen field at their highest desired capacity, and that each business’ workforce is trained and ready as responsible employees. More details can be found in the Concho Valley Local Workforce Development Board Plan.\r\nLocal Workforce Development Board-12 (LWDB-12, or CVWDB) is one of 28 TWC Boards serving the State of Texas. CVWDB serves a 13-county area covering approximately 17,000 square miles and approximately 175,000 people (LWDB-12 region). It is primarily a rural-based economy with San Angelo and Brady as the largest 2 cities in the region\r\nCHIEF ELECTED OFFICIALS\r\nJudges from each county are Board Chief Elected Officials (CEOs) tasked with overseeing the Board’s operations and appointing its members. Three CEOs are chosen as the Board’s Lead CEOs and take the majority of responsibility for supporting the Board’s daily operations where needed.\r\nThe partnership agreement between CVWDB and its CEOs sets forth their roles, responsibilities, relationships, and functions. The CEOs are primarily responsible for:\r\no\tCVWDB member appointments\r\no\tReview and final approval of the local workforce development plan\r\nFor more information in regards to our Board and the Workforce Center we support. Please refer to our website at https://cvworkforce.org