IT Engineer

• Devises solutions in accordance with an implementation budget.
• Coordinates system development tasks to include design, integration and formal testing.
• Oversees all transitions of new systems to production.
• Demonstrates proficiency in the professional use of AI tools to improve efficiency, support technical problem-solving and enhance documentation while validating outputs and protecting sensitive information.
• Develops and completes actions in system specifications, technical and logistical requirements and other disciplines.
• Creates and maintains programmatic and technical documentation to ensure efficient planning and execution.
• Manages and documents system configurations.
• Evaluates current systems.
• Serves as a technical liaison to the manufacturers’ technical and service personnel regarding purchased or leased hardware and software.
• Monitors the technology (HW, SW, network) and responds to alerts.
• Resolves all outages and performance issues.
• Escalates issues with vendors including carriers, manufacturers and service providers.
• Mentors junior members of the team.
• Performs other duties as assigned.

• Strong coordination, organization, teamwork and communication skills
• Ability to effectively present technical information
• Ability to work effectively in individual or group settings
• Ability to work as part of an on-call rotation schedule
• Expertise in VMware virtualization, including Horizon View
• Expertise in Netapp enterprise storage
• Expertise in installing, maintaining, and troubleshooting Microsoft Windows servers
• Expertise in Apache and IIS Webserver
• Experience in installation, configuration, and management of Linux operating systems
• Detailed understanding of Storage Area Network implementations
• Detailed understanding of Transmission Control Protocol/Internet Protocol networking
• Ability to work under pressure and time constraints

Physical/Mental Requirements and Working Conditions

• Ability to sit
• Ability to effectively communicate; speaking, reading, understanding, writing and hearing clear English; pass audiogram in hearing conservation program as required by location
• Ability to work inside an office
• Ability to perform highly repetitive motions with fingers, hands, wrists, and shoulders
• Ability to work alone, work with others, and interact with the public
• Ability to perform under deadline pressure
• Ability to understand and follow basic instructions and guidelines
• Ability to work with a dispersed team in a remote environment, * Bachelor’s degree required in computer science or information systems or relevant equivalent experience, * A minimum of 5 years of IT support experience at the enterprise level
• Experience with Microsoft Windows Active Directory
• A minimum of 3 years of experience in information technology (IT) support
• A minimum of 2 years of experience working within the deployment and operation of enterprise-level hardware, software, apps, or networks