Senior Production Support Engineer

As a member of CIBC’s Application Support Team, you will play a critical role in providing investigation and second-level support for client and technical issues, system or website outages, and inquiries related to both internal and external applications. You will manage, prioritize, and address issues by liaising with relevant CIBC technology groups and vendors. Your responsibilities will include maintaining production applications, overseeing daily operational activities, managing escalations, and adapting established procedures to meet specific situations including providing 24x7 support and coordinating recovery efforts when necessary.

At CIBC, we support an environment where you can thrive. This role follows a hybrid work arrangement, requiring you to be onsite at least two days per week, with the flexibility to work remotely on other days.

How You’ll Succeed

• Technical & Analytical Skills: You bring an expertise in Hyperion architecture, maintaining Essbase cubes and software patching, user provisioning software and managing user provisioning migrations and/or software implementations.. Leverage tools such as Azure DevOps, ServiceNow, and Jira for requirements tracking, project management, and issue resolution.
• Operational Excellence: Coordinate production support needs and manage escalations. Maintain documentation, including deficiencies, deviations, application flow diagrams, and SCM plans. Validate and submit responses to audit requests. Embrace and advocate for change, continuously seeking improvements.
• Collaboration & Relationship Management: Develop and maintain strong relationships with business and technology partners, senior management, and internal/external clients. Mentor and support intermediate analysts. Liaise with stakeholders to ensure alignment with team mandates and relevant policy or legislative changes.
• Project Delivery & Systems Implementation: Act as a subject matter expert in assessing system changes and projects, ensuring compliance with business, continuity, security, and privacy standards. Lead or coordinate technical research, design, configuration, testing, and integration of application systems. Perform application changes using established change management processes. Ensure regulatory and information security standards are met in all aspects of application management.

• You demonstrate 3 - 5 years of Application Support Experience with an expertise in Hyperion Architecture, maintaining Essbase cubes, and software patching and ITIL (ServiceNow). Experience coding and maintaining MaxL scripts. Familiarity with public cloud technologies, such as Azure and an understanding of RBAC, Privileged Access Management, and Privileged Identity Management. File integration experience is an asset.
• You understand banking fundamentals. Exposure to risk management, capital stress testing, credit risk models, and regulatory compliance would be particularly relevant.
• You have a degree. Bachelor’s degree in information technology, computer science, or a related field.
• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
• You’re digitally savvy. You seek out innovative solutions and embrace leading-edge technologies. You can easily adapt to new tools and trends.
• You’re driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision., * You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us., Application Production Support, Change Management, Implementation Planning, Production Support, Technical Issues, Technical Knowledge

CIBC provides a competitive total rewards package. For the Chicago market, this role offers an expected salary range of $120,000-$140,000 based on experience, qualifications, and location. Eligible employees may participate in incentive compensation plans, including discretionary bonuses. We offer a comprehensive benefits package, including medical, dental, vision, health savings account, life insurance, disability, paid time off, holidays, 401(k), and other perks., * We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.