2nd Line Support Engineer

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Compensation

£52,000.0 - £57,200.0

Working hours

Regular working hours

Job source

find.jobs

Tech stack

Microsoft Windows Active Directory Microsoft Azure Dynamic Host Configuration Protocol Domain Name System (DNS) Virtual Private Networks (VPN) Windows PowerShell Queue Management Systems Software Deployment TCP/IP Wide Area Networks Wi-Fi Technology

+1 more

Software Troubleshooting

Requirements

You’ll provide hands-on 2nd line support across multiple customer environments, taking ownership of technical issues through to resolution. Excellent customer service is essential, with a strong focus on communication, ticket ownership and keeping users regularly updated., * Strong 2nd Line IT Support experience

Strong Microsoft 365, Azure / Entra ID and Exchange knowledge
Active Directory & Group Policy
Datto RMM or Autotask PSA - strongly preferred
Strong networking skills including DNS, DHCP, TCP/IP, VPN, LAN/WAN and Wi-Fi
Windows 10/11, hardware and software troubleshooting
Software deployment and PowerShell knowledge advantageous
Excellent ticket and queue management
Exceptional customer service and communication skills
Confident communicating with customers and explaining technical issues clearly
Proactive approach to providing customers with regular updates
Strong ownership of tickets from initial investigation through to resolution
Adaptable, personable and comfortable working within a small MSP
Previous MSP experience advantageous

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2nd Line Support Engineer

Role details

Tech stack

Requirements

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