Helpdesk Analyst

We are seeking a Help Desk Support Specialist to join a fast-paced, high-volume IT support environment. This role is ideal for a well-rounded IT professional who enjoys troubleshooting a wide variety of technical issues and serving as the first point of contact for end users. The team supports a large user base, handling approximately 400 support calls per month, requiring strong multitasking skills, technical versatility, and a customer-focused mindset., * Provide Tier 1 and Tier 2 help desk support to end users across the organization.

• Troubleshoot and resolve hardware, software, and connectivity issues in Windows, macOS, and mobile device environments.
• Support desktops, laptops, printers, peripherals, and business applications.
• Manage and maintain user accounts, permissions, and password resets through Active Directory.
• Respond to, document, and resolve incidents and service requests using a ticketing system.
• Provide remote and onsite technical support as needed.
• Escalate complex issues to appropriate teams while maintaining ownership of the user experience.
• Deliver exceptional customer service and timely communication throughout the support process.
• Accurately document troubleshooting steps, resolutions, and knowledge base articles.
• Assist with workstation deployments, software installations, and system upgrades.
• Support a diverse range of technical issues in a highly dynamic, fast-paced environment.

Mac OS Writing Operations Leadership Multitasking Communication Service Level Microsoft 365 User Accounts Issue Tracking Problem Solving Desktop Support Customer Service Active Directory Technical Issues Technical Support Help Desk Support Peripheral Devices Business Valuation Endpoint Management Willingness To Learn Software Installation Full Stack Development Business Transformation Virtual Private Networks (VPN) Troubleshooting (Problem Solving)

1 to 3 years, * 1-3+ years of Help Desk, Technical Support, or Desktop Support experience.

• Experience supporting Windows operating systems, macOS devices, and mobile platforms.
• Hands-on experience with Active Directory user administration.
• Experience working within a ticketing system and meeting service-level expectations.
• Strong troubleshooting skills across hardware, software, and end-user computing environments.
• Excellent verbal and written communication skills.
• Proven ability to manage multiple priorities in a high-volume support environment., * Experience supporting Microsoft 365 applications.
• Familiarity with remote support tools and endpoint management solutions.
• Exposure to networking fundamentals, VPNs, and printer support.
• Experience working in a customer-facing IT support role.

Key Traits for Success

• Strong customer service orientation.
• Ability to thrive in a fast-paced environment with a high volume of support requests.
• Adaptable “jack-of-all-trades” mentality with the ability to troubleshoot a wide variety of technology issues.
• Self-motivated with excellent problem-solving and organizational skills.
• Team-player mindset with a willingness to learn and take on new challenges., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.