Appian BPM

Provide L2/L3 production support for Appian BPM applications.

• Monitor applications and resolve incidents, problems and service requests within SLA.
• Troubleshoot Appian workflows, process models, SAIL interfaces, integrations and data issues.
• Perform RCA and permanent fixes for recurring/complex production issues.
• Analyze requirements and deliver enhancements, bug fixes and change requests.
• Support application deployments, releases and production validation.
• Troubleshoot REST/SOAP APIs, SQL and third-party integrations.
• Coordinate with L1, business, infrastructure and vendor teams for issue resolution.
• Prepare/support technical documentation, KT and operational procedures.

Strong hands-on experience in Appian BPM.

• Experience in Appian development, enhancement and L2/L3 production support.
• Good knowledge of SAIL, Process Models, Records, Integrations and Appian Administration.
• Strong SQL and API troubleshooting skills.
• Good incident management, debugging and RCA skills.
• Experience working in Agile/ITIL production support environments.

Experience

• 6+ years of relevant Appian experience preferred.
• Experience in 24×7/rotational offshore support is an added advantage..