Technical Support Engineer L3

Providing technical support and maintenance for payment and securities depository system projectsConfiguring, setting up, and installing systemsTroubleshooting issues by analyzing application and system software logs (Oracle DBMS, Windows, Linux, UNIX)Preparing installation packages for delivered software (releases, release notes, RPM)Updating and preparing software installation documentationCollaborating with testing, business analysis, and development teamsActively participating in the implementation of new systems at all stages (installation, training, testing)WHAT WE EXPECT FROM THE CANDIDATEExperience and knowledge:Experience in customer support for application systems, including working with Service Desk tools, understanding ITIL principles, and prioritizing tasksExperience in the banking sector would be an advantageUnderstanding of the key principles and concepts of the securities market (knowledge of relevant terminology in English would be an additional advantage)Basic knowledge of computer networksExperience with various operating systems: Windows Server, Linux (RHEL, CentOS, Oracle Linux), and SolarisExperience administering Windows Server, Linux, and SolarisKnowledge of scripting languages (Bash, Batch, PowerShell)Experience with GitExperience with SQL, including writing and analyzing CRUD queries and analyzing query execution plansHands-on experience with Docker and microservicesUnderstanding of REST/gRPC, messaging queues, retries/timeouts, and basic fault-tolerance principlesExperience with data replication tools (Oracle Data Guard, Oracle GoldenGate) is desirableExperience with Oracle RAC is desirableExperience with Jira, Confluence, SVN, VMware, PL/SQL Developer, and similar tools would be an advantageWHAT WE OFFERFully remote work from anywhere in the worldFlexible start of the working day, taking GMT-3/-4 time zones into accountNew corporate equipmentContinuous development of professional skills and personal competenciesA clear and efficient onboarding process with support from an engaged mentor#J-*****-Ljbffr

Experience in customer support for application systems, including working with Service Desk tools, understanding ITIL principles, and prioritizing tasks Experience in the banking sector would be an advantage Understanding of the key principles and concepts of the securities market (knowledge of relevant terminology in English would be an additional advantage) Basic knowledge of computer networks Experience with various operating systems: Windows Server, Linux (RHEL, CentOS, Oracle Linux), and Solaris Experience administering Windows Server, Linux, and Solaris Knowledge of scripting languages (Bash, Batch, PowerShell) Experience with Git Experience with SQL, including writing and analyzing CRUD queries and analyzing query execution plans Hands-on experience with Docker and microservices Understanding of REST/gRPC, messaging queues, retries/timeouts, and basic fault-tolerance principles Experience with data replication tools (Oracle Data Guard, Oracle GoldenGate) is desirable Experience with Oracle RAC is desirable Experience with Jira, Confluence, SVN, VMware, PL/SQL Developer, and similar tools would be an advantage

Fully remote work from anywhere in the world Flexible start of the working day, taking GMT-3/-4 time zones into account New corporate equipment Continuous development of professional skills and personal competencies A clear and efficient onboarding process with support from an engaged mentor #J-*****-Ljbffr