Network Support Engineer

Independently diagnose and resolve complex network incidents impacting performance, stability, or security Perform advanced troubleshooting across routers, switches, firewalls, WAN links, VPNs, SD-WAN infrastructures, and Wi-Fi devices Analyze packet captures, logs, and telemetry data to identify and document root causes Manage escalations for chronic or recurring network issues and conduct deep-dive investigations into performance degradation, intermittent connectivity, latency, and jitter Support high-availability environments, including failover, redundancy, and disaster recovery planning Develop and maintain network documentation, standards, and runbooks Perform root-cause analysis and produce technical reports on major incidents Test and validate new network technologies and configurations prior to production rollout Resolve and document trouble tickets through ServiceNow, including troubleshooting steps and solutions for future reference Provide mentorship and technical guidance to Tier 1 and other staff Manage multiple concurrent tasks, prioritize workload effectively, and meet deadlines, An Associate employee is responsible for assisting more senior positions and/or performing functional duties under the oversight of more senior positions.

Skills: lan, wifi, routers, switches, firewalls, wan links, vpn, sd-wan, packet captures, logs, deep-dive investigations, servicenow for ticketing, network monitoring, cisco meraki, hpe arube juniper mist or fortinet, tcp/ip vlans, spanning tree protocols, osi layers 1-7, lan security, Certifications: CCNA or CCNP Clearance: candidates that have or had at least a Public Trust Clearance will get preference. Bachelor’s degree and a minimum of 3 years of IT/networking experience; additional experience may be substituted in lieu of a degree Minimum 3 years of hands-on network support experience in a LAN/Wi-Fi environment Proven experience with wireless networking solutions such as Cisco Meraki, HPE Aruba, Juniper Mist, or Fortinet Proficiency in LAN protocols and technologies (e.g., TCP/IP, VLANs, Spanning Tree Protocol) Strong troubleshooting and analytical skills across OSI Layers 1 7 Understanding of LAN security standards and best practices Experience with ServiceNow or comparable ticketing systems Experience with SD-WAN platforms and VPN technologies Familiarity with network monitoring and telemetry tools