Configuration Manager

Nightwing is seeking a Configuration Manager / Help Desk Specialist. This position manages hardware and software baselines, maintains the Configuration Management Database (CMDB), tracks asset lifecycles, and provides tier-1 through tier-2 technical support to end-users. This role bridges technical operations and service delivery by ensuring changes are properly documented while resolving daily user IT incidents. In this role, you will make a mission-forward impact as you sharpen your skillset and grow your career. Work with us as we shape systems for the better., * CMDB Administration: Maintain and update hardware, software, and network asset inventories using tools like Jira, ServiceNow, or Confluence.

• Change Control: Track hardware/software configuration requests, support Configuration Control Boards (CCBs), and ensure changes comply with baseline standards.
• Lifecycle Tracking: Monitor equipment from procurement through deployment, maintenance, and safe disposition.
• Audits & Compliance: Conduct regular configuration audits and support internal/external compliance reviews (such as NIST or RMF frameworks).
• Incident Resolution: Triaging, troubleshooting, and resolving end-user help desk tickets related to hardware, software, network connectivity, and operating systems.
• Access & Deployment: Provision user accounts, deploy software packages (using tools like SCCM or endpoint management platforms), and handle hardware imaging.
• Documentation: Create and update knowledge base articles, user guides, and troubleshooting steps for the support team.
• Escalation: Partner with system engineers and network administrators to escalate complex, un-resolved infrastructure issues.

• Education: High school diploma required; Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
• Experience: 3 to 5+ years combined in IT operations, configuration management, asset tracking, or help desk support.
• Proficiency in ticketing and ITSM platforms (Jira, ServiceNow).

TS/SCI with polygraph Required Day1

The salary associated with this position ($77,000-$163,000) is commensurate with the selected candidate’s qualifications, years of relevant experience, and demonstrated level of expertise. Compensation will be determined based on these factors to ensure alignment with skills, responsibilities, and market standards.

Nightwing offers medical, vision and dental insurance coverage in addition to a 401k plan, PTO, Holidays, and additional insurances.