Help Desk Support Specialist (Level 2)

Insight Global is seeking a Help Desk Support Specialist (Level 2) to join a highly collaborative IT team supporting employees across the U.S. and internationally. This position is a great fit for someone who enjoys solving technical problems, providing excellent customer service, and working in a fast-paced, remote environment.

The environment is primarily MacOS and utilizes technologies including Jamf, Okta, Google Workspace, Slack, Zoom, Jira, and Confluence.

3+ years of hands-on IT support or Help Desk experience Strong experience supporting MacOS devices Experience with Jamf for device management, configuration, and auditing Ability to troubleshoot and diagnose hardware, software, access, and technical issues Experience managing and resolving tickets in a Help Desk environment Strong customer service and end-user support skills Experience supporting employee onboarding and offboarding Strong written and verbal communication skills Ability to work independently in a remote environment Ability to prioritize and manage multiple tickets and technical requests Comfortable collaborating with IT team members across different time zones Ability to recognize when an issue needs to be escalated Okta administration experience Google Workspace experience Jira Service Desk experience Slack and Zoom experience Experience supporting a globally distributed workforce Experience maintaining IT documentation and knowledge-base articles