Information Technology Support Specialist

THE PHOENIX

New York, NY, United States

6 days ago

Apply on www.juju.com

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Job source

www.juju.com

Tech stack

Microsoft Windows Android Software Development Apple IOS JIRA User Authentication Microsoft Online Services Microsoft Outlook Microsoft Office Office Suite Windows PowerShell Azure Active Directory Software Deployment

+10 more

User Provisioning Software Enterprise Software Applications ServiceNow IT Service Management Microsoft InTune Information Technology Laptops Gsuite User Administration Servicenow User Accounts

Job description

Provide hands-on Tier 2 technical support for Windows workstations, laptops, mobile devices, printers, phones, and enterprise applications
Troubleshoot Microsoft 365 issues across Outlook, Exchange Online, Teams, OneDrive, and Office applications
Administer and troubleshoot Microsoft Entra ID, including user accounts, groups, permissions, MFA, and access-related issues
Administer Exchange Online, including user and shared mailboxes, permissions, distribution groups, and email-related troubleshooting
Manage Windows, iOS, and Android devices through Microsoft Intune, including enrollment, configuration and compliance policies, application deployment, device assignments, and troubleshooting
Troubleshoot Intune enrollment, compliance, application deployment, and device-management issues through resolution
Support the full employee onboarding and offboarding lifecycle, including account provisioning and deprovisioning, licensing, permissions, group membership, access changes, and device setup
Utilize PowerShell scripting to automate user administration, system maintenance, and other repetitive IT tasks
Install, configure, image, deploy, and maintain Windows PCs, laptops, and mobile devices
Troubleshoot hardware, software, endpoint, identity, authentication, access, and connectivity issues
Support Google Workspace and other enterprise applications as needed
Provide in-room and virtual meeting support for Microsoft Teams, Zoom, and A/V equipment
Manage support requests through an IT ticketing system, maintaining accurate documentation and timely follow-up
Take ownership of technical issues through resolution, collaborating with infrastructure, security, and other IT teams when escalation is required
Provide responsive, customer-focused support to end users in a fast-paced environment

Requirements

Strong hands-on Tier 2 desktop or IT support experience in an enterprise environment
Hands-on experience administering and troubleshooting Microsoft 365 and Exchange Online
Strong Microsoft Intune experience, including endpoint management, enrollment, policies, compliance, application deployment, and troubleshooting
Hands-on Microsoft Entra ID experience, xrbllit including users, groups, permissions, MFA, and identity/access troubleshooting
Experience managing onboarding and offboarding, including account provisioning and deprovisioning
PowerShell scripting experience for automation and administrative support
Strong Windows 10/11 troubleshooting and endpoint support experience
Experience with Office 365 Admin Center and Microsoft cloud administration tools
Experience working within an IT ticketing system such as ServiceNow, Jira, or a similar platform
Strong communication, customer service, and problem-solving skills
Ability to independently troubleshoot technical issues while knowing when deeper infrastructure or security escalation is appropriate
Ability to lift up to 30 lbs

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Apply on www.juju.com

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