Temporary Service Desk Specialist

The Temporary Service Desk Specialist, OTS is a full-time temporary position that will provide in-house and remote support to end users on a variety of issues. Identifies, researches, and resolves system problems. Ensures that the service level of the agreement is up to standard and performs a variety of complicated tasks. This is a temporary full-time position anticipated to continue through approximately May 2027. The assignment may be extended or shortened based on organizational needs. Employment in this temporary assignment does not create an expectation of continued employment beyond the assignment period., * Provide PC hardware/software support including support by the use of email, phone and other electronic medium.

• Knowledge in Microsoft Windows 8, Windows 10, Office 2016, 365, and 2019.
• Works with end users in analyzing, troubleshooting, and resolving hardware/software and some basic network support issues. Assisting clients in the use of campus computing resources, including virtual desktop infrastructure.
• Install, administer, and troubleshoot computer hardware/software, and peripherals on site and remotely.
• Scheduling events requiring Media/IT support and providing AV hardware for instructional and special events on and off campus.
• Maintains call logs and solutions in Service Desk database.
• Uses a variety of advanced tools to support remote locations.
• Provide quality customer care in a fast and efficient manner.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time., Collaboration/Teamwork, Computer Software Skills, Customer Service, Data Analysis, Decision-making, Internet Research, Interpersonal Skills, Leadership, Math Skills, Multi-tasking, Negotiation, Written Communication, Organizational Skills, Presentation /Public Speaking, Problem-solving, Project Management, Time Management, Typing/Word Processing

SUPERVISORY RESPONSIBILITIES

No direct supervision.

Work Environment: Regular work required outside of normal business hours.

Physical Demands: Sitting, walking, standing, lifting, and driving.

Travel Required: Yes - Minimal

If travel is required, candidate must have and maintain a current valid driver’s license and an acceptable driving record., Associate’s degree in a computer-related discipline.

Required Experience

• One year of experience as an IT service desk specialist.
• Experience working in a team environment

Preferred Qualifications

• One year of network experience
• Networking certification

Additional Job Specific Requirements

• Requires experience with Apple or Mac Computers, email, internet, printers, PCs, mobile devices & tablets, Microsoft Office, and Utility Software.
• Excellent reading, writing, and English-speaking skills required.
• Class C driver’s license required.
• Knowledge of current network experience and PC technology required.
• Knowledge of ITIL methodologies preferred.
• Experience using Integrated Voice Response/IP Call Manager system preferred.
• Experience with Virtual Desktop Interface required.
• Must be able to pass CJIS background check., * Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.
• Regular and punctual attendance is an essential function of each employee.

This is a security-sensitive position. Candidates will be subject to a criminal background check.

Tyler Junior College gives equal consideration to all applicants for admission, employment and participation in its programs and activities without regard to race, color, religion, national origin, gender, gender identity, gender expression, sexual orientation, age, marital status, disability, veteran status or limited English proficiency (LEP).