Temporary Office Associate - Technical System Support

Provide technical support to internal customers for all IT systems and applications, using the problem resolution system and/or standard scripts, reference guides, and procedures.

1. Initial Tier 1 resource for dealing with technical issues and call tickets for end users, either in person or via telephone.
2. For routine issues, utilize standard scripts, procedures, and documentation to provide quick resolution.
3. Monitor system performance alerts and notify appropriate IT resources when anomalies are found.
4. Identify technical support trends which require immediate attention.

(Equivalent combinations of education, licenses, certifications and/or experience may be considered), 1. Initial Tier 1 resource for dealing with technical issues and call tickets for end users, either in person or via telephone.

1. For routine issues, utilize standard scripts, procedures, and documentation to provide quick resolution.
2. Monitor system performance alerts and notify appropriate IT resources when anomalies are found.

3. Identify technical support trends which require immediate attention.

4. Initial Tier 1 resource for dealing with technical issues and call tickets for end users, either in person or via telephone.
5. For routine issues, utilize standard scripts, procedures, and documentation to provide quick resolution.
6. Monitor system performance alerts and notify appropriate IT resources when anomalies are found.
7. Identify technical support trends which require immediate attention.

• High School/GED required, (Equivalent combinations of education, licenses, certifications and/or experience may be considered)