End User Support Technician

Edgewater is seeking an End User Support Technician to support a major national laboratory. You will provide basic field support, prepare functional requirements and specifications for hardware acquisitions, and provide support for on-the-spot diagnostic evaluations. Responsibilities Provide Basic Field (Win/Mac/Mob/CSU) support to monitor, install and perform maintenance on personal computers, laptop computers, software, and networks.

• Provide support in responding to system user requests for assistance.
• Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs.
• Provide support to: install and provide basic support for approved PC software; perform upgrades to all computer platforms, train office staff on computers, maintain logs and inventory of equipment repairs, assist in administering all computer platforms as directed and assist in resolving any operations problems.
• Support the agency Local Area Network (LAN) Administrator with server maintenance and administration.
• Specialized Linux/Classified Review computer systems in terms of machine capabilities and man-machine interface.
• Prepare reports and studies concerning hardware.
• Prepare functional requirements and specifications for hardware acquisitions.
• Ensure that problems have been properly identified and solutions will satisfy the user’s requirements.

• In lieu of degree, relevant experience is applicable
• General knowledge of network products including, but not limited to, Novell, CISCO, and UNIX.
• Must be a U.S. Citizen
• Must possess an Associates degree plus two (2) years of related experience, or five (5) years of related experience.
• Possess a Dept. of Energy Clearance (L or Q) or have the ability to obtain & maintain this clearance level throughout the life of the contract.

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.