Technical Support Specialist

Bring your help desk experience to a hands-on IT role with troubleshooting, computer setup, and project work on a Monday through Friday schedule., Variety Throughout the Day: Combine help desk work with computer setup, employee onboarding, and hands-on projects. Practical Experience: Work with hardware, software, networks, and access systems in a manufacturing setting. Small IT Team: Work alongside two existing IT team members to help manage the current workload. WHAT YOU’LL DO: Prioritize help desk tickets and troubleshoot employee hardware, software, network, and operating system issues. Prepare and deploy computers, and help new employees get set up with keycards, equipment, and system access. Check backups and assist with maintaining company data, user permissions, and system security. Assist with cabling, hardware and software updates, and other IT projects. Maintain equipment and user inventories, along with related IT documentation.

Minimum of two years of help desk support experience. Experience or equivalent education in network infrastructure and Microsoft environments. Knowledge of Windows operating systems, Microsoft Office, Active Directory, SQL Server, and Exchange. Understanding of PC hardware, software, and connectivity components. Experience with network management and hardware and software troubleshooting. PHYSICAL REQUIREMENTS: Work takes place in an office and manufacturing environment, with desk work and movement throughout the facility. Requires the ability to lift and carry up to 35 pounds. Manufacturing areas may have machinery noise and plastic chips. Safety glasses are required outside designated safety corridors, and hearing protection is recommended near machinery.