ServiceNow ATF Developer

We are seeking a highly skilled ServiceNow ATF Developer who designs, builds, and maintains automated regression and functional test cases using ServiceNow Automated Test Framework (ATF) to ensure platform reliability across ITSM, CMDB/CSDM and enterprise workflows in a regulated banking environment. This role partners with platform owners, developers, product/process owners, and risk/compliance teams to embed test automation into the bank s SDLC and release management practices, ensuring high-quality deployments with strong auditability, traceability, and control adherence., * Develop and maintain ATF test suites for ServiceNow applications including ITSM (Incident, Change, Problem, Request/Service Catalog, Knowledge), ITAM/VR, CMDB/CSDM and other enabled modules as applicable.

• Create reusable ATF assets: test steps, shared test data, setup/teardown patterns, and modular test designs for scalability.

• Build automated regression packs for:
• Platform upgrades (e.g., family releases)
• Monthly releases/sprints
• High-risk changes impacting critical workflows

Implement reliable data setup strategies (fixtures) and protect tests from flakiness caused by environment/test-data drift.

Ensure automated tests validate ITIL-aligned process outcomes, including:

• Correct routing/assignment and SLA triggers
• Change Enablement workflows (approvals, CAB, risk calculation, blackout windows)
• Request Fulfillment (approvals, catalog item execution, task generation)
• Knowledge workflows (article lifecycle, visibility, governance)

Partner with process owners to translate requirements into acceptance criteria and test cases that verify controls and outcomes.

Integrate ATF execution into the bank s release pipeline and deployment process (e.g., scheduled test runs, pre/post-deployment validations).

Support automated evidence collection for releases test execution results, defect logs, and traceability to user stories/changes.

Establish gating criteria (pass/fail thresholds) for promoting changes across environments.

Expand automation coverage based on risk and production defect trends (shift-left testing).

Troubleshoot test failures and distinguish between:

• Genuine product defects
• Environmental issues
• Test script fragility/data issues

Document defects with reproducible steps and collaborate with developers to resolve issues quickly.

• 3 7+ years of ServiceNow experience, with 1-2 yrs hands-on focus on ATF and platform testing/QA automation.

• Strong understanding of ITIL/ITSM processes, especially:

• Incident, Problem, Change Enablement
• Request Fulfillment / Service Catalog
• Knowledge Management

Experience with SDLC and release management in controlled environments (preferably banking/financial services).

Working knowledge of ServiceNow configuration/development concepts:

Forms, flows/workflows, ACLs, business rules, client scripts

Strong analytical troubleshooting skills and ability to triage failures across complex workflows.

AgreeYa is a global systems integrator delivering competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 2,200 staff across offices. AgreeYa works with 500+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public sector, Pharma & Biotech, and others. Please visit us at for more information.