Senior IT Analyst Technical Infrastructure

Supports and advances the Enterprise Factory Data Lake, an enterprise solution that provides factory data to individual facilities and the broader organization. Serves as the technical lead for the Snowflake environment, covering the Data Lake, Data Warehouse, and Data Mart layers.

Contributes to business delivery by helping contribution-model developers remove technical roadblocks, enabling timely access and training, and moving data products into production. The role works with a global developer community and teams primarily located in the United States and India.

What You Will Do:

• Maintain the Snowflake infrastructure across the Data Lake, Data Warehouse, and Data Mart layers.
• Lead daily technical support sessions for contribution-model developers and remove development roadblocks.
• Manage time-sensitive access requests, permissions, contributor onboarding, training, and completion testing.
• Guide contributors through the three-layer architecture and the established process for moving data products into production.
• Develop SQL-based solutions in Snowflake for data-product issues and special projects.
• Evaluate new Snowflake capabilities and guide developers on their effective use.
• Translate business-process needs into clear technical documentation and development requirements.
• Collaborate with stakeholders and technical teams in the United States, India, and other locations as project needs arise.

What You Have:

Snowflake Platform Administration:

• Administers user access, permissions, and contributor enablement requests within required timelines.
• Supports ingestion workflows and platform configurations used by enterprise data products.
• Identifies platform issues and coordinates practical resolution paths.
• Applies sound controls to support platform stability, security, and availability.

SQL Development and Data Solutions:

• Required to resolve data-product issues and deliver Snowflake solutions that can move into production.
• Writes and refines SQL for Snowflake-based data products and special projects.
• Diagnoses data-quality, integration, and query issues using a structured approach.
• Creates or adjusts database objects and queries to support production delivery.
• Solves first-time data-product challenges and documents reusable solutions.
• Uses Python for ingestion or automation when that capability is available.

Technical Leadership and Effective Communication:

• Required to support a large contributor community and lead recurring technical discussions with global teams.
• Leads daily support sessions and keeps discussions focused on removing blockers.
• Explains technical concepts, standards, and next steps in clear business language.
• Guides contributor onboarding, training, and completion testing.
• Provides practical direction without direct people-management authority.
• Listens for meaning across varied accents and confirms shared understanding in global discussions.

Business Process Translation:

• Clarifies business needs before defining technical requirements.
• Translates factory or operational processes into concise technical documentation.
• Connects business terminology with Snowflake data structures and contributor workflows.
• Works with business users and developers to align expected outcomes.
• Use familiarity with Caterpillar or factory terminology to accelerate solution design when available., * Python capability supporting Snowflake ingestion and automation.

• Knowledge of manufacturing or factory business processes.
• Familiarity with Caterpillar terminology and cross-functional ways of working.
• Capability to translate operational requirements into technical writing for developers.
• Snowflake-focused certification or comparable data-platform credential.

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you’re joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it., For more than a century, Caterpillar has helped build a better, more sustainable world. With 2025 sales and revenues of $67.6 billion, Caterpillar Inc. is shaping the future as the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. Backed by one of the largest independent global dealer networks and financing services through Cat Financial, the company’s primary business segments: Power & Energy, Construction Industries and Resource Industries are solving customers’ toughest challenges through commercial excellence and advanced technology, driven by a highly skilled, dedicated global team. Learn more at www.caterpillar.com (https://www.caterpillar.com/en.html) ., There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.

Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.