Systems Administrator

• IT Service Delivery: Manage, track, and resolve desk side support requests efficiently utilizing the internal enterprise ticketing system. Ensuring NIPR/SIPR systems, user accounts, images and application services remain stable.
• Workflow Prioritization: Triage and prioritize workflow effectively based on issue urgency, business impact, and data/work sensitivity.
• Autonomous Execution: Operate with a high degree of self-motivation, taking initiative to resolve technical challenges with minimal direct supervision.
• Infrastructure Standards: Maintain safe and organized IT environments through adherence to proper cable management and hardware deployment best practices.
• Operational Maintenance: Execute routine hardware maintenance and directed technical tasks in support of broader IT department objectives. Advanced Troubleshooting: Proven ability to diagnose, analyze, and resolve complex hardware, software, and peripheral issues, including advanced printer support.
• Virtualization Knowledge: Solid foundational understanding of system virtualization concepts and virtualized environments.

• ?BS degree and two (2) years of hands-on experience; four (4) years of relevant experience accepted in lieu of degree., * Solid hands-on experience with VMware and/or other enterprise virtualization technologies.
• Strong proficiency in Windows Server administration, including Active Directory and Group Policy.
• Working knowledge of networking protocols, system security best practices, and IT infrastructure management.
• Proficient in Windows Server administration, patching, and update management.
• Familiarity with enterprise collaboration and project management tools.
• Understanding of DoD compliance frameworks, STIGs, and security hardening standards.

Required Certification:

• CompTIA Security+ CE

Required Clearance:

• Active Secret security clearance.

Target salary range: $60,001 - $100,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC has an immediate need for a Systems Administrator to provides core enterprise service support onsite at Rock Island Arsenal, IL.