IT Support Engineer

• Provide hands-on, on-site support, prioritise your own workload and solve problems for staff and students
• Schedule your week based on client needs
• Maintain service quality across the sites you support
• Act as the primary point of contact for the client on day-to-day matters
• Offer day-to-day support including device setup, user issues, classroom tech, printers, tablets and connectivity
• Troubleshoot complex issues and investigate root cause before escalating
• Manage Windows environments: Active Directory, Group Policy, software deployment, Intune, Azure, Windows Server
• Work with third-party suppliers (firewall vendors, ISPs, VoIP, print/AV), raise tickets with useful technical detail, chase when needed, and own the communication
• Keep documentation current and communicate clearly with non-technical staff

Technologies:

• Active Directory
• Android
• Aruba
• Azure
• Firewall
• Hardware
• Support
• Microsoft 365
• Network
• Windows
• Office 365
• Cloud

• Experience as the primary or responsible engineer, comfortable being the person the client relies on
• Proven ability to hold client confidence independently, setting expectations
• Experience in customer-facing IT support, ideally field-based or across multiple sites
• Able to work independently and manage your own time
• Exemplary communication skills, strong customer service, and an ability to build genuine relationships with school staff
• Solid troubleshooting skills with an instinct for root cause over quick fixes
• Strong diagnostic skills across hardware, software and network issues
• Familiarity with Microsoft 365, Windows 11, Apple, Android, Google Workspace
• Networking fundamentals (DHCP, DNS, VLANs) and practical Wi-Fi/Network troubleshooting
• Experience with enterprise wireless platforms (Ubiquiti UniFi preferred, but Meraki, Aruba or similar considered)
• Familiarity with print management (Papercut, uniFLOW or similar)
• Experience in Windows deployments and user data migration
• Comfortable working with unfamiliar systems using documentation and judgement
• Clear, patient communication with non-technical people
• Full UK driving licence

We are looking for an experienced IT Support Engineer to join our education-focused team based across our school sites in the Bournemouth/Poole area. This role is customer-facing and requires both technical skill and excellent customer service. Some days will involve device rollouts and user support, while others will focus on deeper troubleshooting that remote teams couldnt resolve. We offer a full-time position with a salary of £30,000 per year, mileage reimbursement, and the opportunity to work in person within a dynamic and supportive team environment.