Sr. Analyst, Telecom (Puerto Rico)

The Telecom Sr. Analyst supports the provisioning, coordination, and lifecycle management of telecom circuits and services across RTX. This role works closely with carriers, internal business partners, the Infrastructure and WAN Engineering teams to ensure accurate ordering, tracking, documentation, and maintenance of telecommunications services. The Sr. Analyst contributes to ongoing telecom initiatives, supports process consistency, and operational reliability.

What You Will Do

• Coordinate with carriers to obtain circuit quotes, submit orders, and track delivery and activation timelines.
• Maintain accurate circuit information in carrier portals and internal systems.
• Process and monitor disconnect requests through completion.
• Partner with Telecom Provisioning team members to support telecom projects and business unit requirements.
• Use Telecom Expense Management (TEM) systems to validate telecom inventory and expenses; Communicate order status, timelines, and dependencies to internal stakeholders.
• Support troubleshooting of routine provisioning issues, coordinating with carriers and internal teams as needed.
• Maintain complete and accurate documentation to support compliance, audits, and internal standards.
• Provide regular updates into RTX tracking tools ServiceNow and M365 SharePoint.
• This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only., Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

• A University Degree or equivalent experience and minimum 2 years of prior relevant experience
• Experience working with carriers and navigating carrier portals
• 2+ years of experience working with Sharepoint, ServiceNow, or different carrier portals

Qualifications We Prefer

• Experience working with Telecom systems
• Experience working with Digital Expense Management
• Experience working with DEM applications
• In depth understanding of telecom terminology and services to set direction of RTX expense management strategy
• Excellent verbal and written communication
• Enforces methodology for review, audit and approve vendor payments
• Conducts cost-benefit analysis to consolidate and streamline current and new operations
• Strong problem-solving skills
• Provides outstanding customer service skills to direct and indirect customers

At RTX, the world’s largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico