Specialist, Cisco Services & Renewals

Presidio, Where Teamwork and Innovation Shape the FutureAt Presidio, were at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.The RoleAs a Specialist, Cisco Services & Renewals your primary role is to drive growth in Cisco service contract renewals through retaining existing clients, upselling to strategic premium offerings, expanding within existing customer base, and assisting in uncovering white space opportunities. This role is responsible for supporting an assigned account base through the lifecycle of an agreement including creating renewal quotes/proposals, participating in driving Services EA opportunities and true forwards, managing the data throughout the term, and processing renewal orders. The Cisco Specialist works directly with Account Executives, clients, and Cisco, as well as cooperatively with internal cross functional teams to ensure success of the renewals practice.Responsibilities:Proactively manage customer Cisco renewals and timeline for assigned account baseReview renewals for upsell opportunities, position new offers, create and present quotes/proposalsParticipate in joint Presidio/OEM strategy meetings relating to renewal (multi-year, transition to Enterprise Agreements and additional strategic programs)Participate in customer facing meetings to present offerings, address questions, and drive opportunities to closureAssist in the Services EA sales cycle by helping identify qualified target customers, building standard renewal comparison quotes as needed, working in EAMP to scope the CX proposal install baseWork in tandem with EA Client Success Managers to prepare customers for Services EA True Forwards, validate inventory adds/removals, assist with budgetary estimates, and work with Cisco asset management teams as neededMaintain and reconcile end-user’s Cisco contract inventory and proactively manage this process quarterly, annually, etc.Triage all Cisco services related questions and issues both internally and externallyWork with regional management, account executives and cross functional teams to promote and develop the Cisco service practice with the goal of increasing attach rate, renewal rate, and Services EA adoption.Accurately forecast renewals pipeline in conjunction with Account ExecutivesCollaborate with manufacturer reps to secure pricing, ensure timely renewals and accurate forecastingPeriodically review contracts within account base for accuracy - maintaining clean, consolidated contracts and managing customer accessPrepare and process orders utilizing internal toolsTrack orders to completion, escalate as required, and ensure accurate bookingPrepare and deliver Quarterly Business Reviews to clients as requiredRequired Skills and Professional ExperienceBachelors degree or equivalent experience and/or military experienceProficient in Microsoft Excel and MS applicationsStrong written and verbal communication skillsAbility to work independently and in a cross functional team environmentStrong knowledge of Cisco services, contracts, and Enterprise AgreementsFamiliarity with Cisco asset/contract management systems (e.g., CCWR, EAMP)Knowledge of service lifecycle management and subscription modelsPreferred Skills:3+ years experience in a support agreement renewal roleExperience with Cisco service contracts and CX EAs (renewals, subscriptions, Enterprise Agreements)Direct customer-facing experience (presentations, QBRs, consultative selling)Ability to provide revenue growth through renewals and upsellsContract and order management experience (tracking, reconciliation, processing)Your future at PresidioJoining Presidio means stepping into a culture of trailblazers - thinkers, builders, and collaborators - who push the boundaries of whats possible. With our expertise AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.Here, your impact is real. Whether youre harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, youll be part of a team that is shaping the future.Ready to innovate? Lets redefine whats next-together.About PresidioPresidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidios expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit https://presidio.comApplications will be accepted on a rolling basis.Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve.Presidio is an Equal Opportunity Employer Disability/Vets. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.The “Know Your Rights” Poster is available here: https://www.eeoc.gov/posterPresidio EEO Policy Statement is available here: https://www.presidio.com/careersPresidio is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to recruitment@presidio.com and let us know the nature of your request and your contact information.Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to.Notice of Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any feeds related to unsolicited resumes/CVs.

• Bachelors degree or equivalent experience and/or military experience
• Proficient in Microsoft Excel and MS applications
• Strong written and verbal communication skills
• Ability to work independently and in a cross functional team environment
• Strong knowledge of Cisco services, contracts, and Enterprise Agreements
• Familiarity with Cisco asset/contract management systems (e.g., CCWR, EAMP)
• Knowledge of service lifecycle management and subscription models

Preferred Skills:

• 3+ years experience in a support agreement renewal role
• Experience with Cisco service contracts and CX EAs (renewals, subscriptions, Enterprise Agreements)
• Direct customer-facing experience (presentations, QBRs, consultative selling)
• Ability to provide revenue growth through renewals and upsells
• Contract and order management experience (tracking, reconciliation, processing)

At Presidio, were at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights., Joining Presidio means stepping into a culture of trailblazers - thinkers, builders, and collaborators - who push the boundaries of whats possible. With our expertise AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.

Here, your impact is real. Whether youre harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, youll be part of a team that is shaping the future.

Ready to innovate? Lets redefine whats next-together.

About Presidio

Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.

At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidios expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit https://presidio.com

Applications will be accepted on a rolling basis.

Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve.