Help Desk

• Serve as the first point of contact for employee IT issues via in-person support, email, phone, Microsoft Teams, and the ticketing system.
• Troubleshoot and resolve common issues involving:
• Windows operating systems
• Microsoft 365 applications
• Password resets and account lockouts
• Printers, scanners, and peripheral devices
• VPN and Wi-Fi connectivity
• Basic network-related problems
• Escalate complex issues to senior IT team members when necessary.
• Provide clear, friendly support to users of varying technical skill levels.

User Account & Access Management

• Assist with employee onboarding and offboarding activities.
• Support user account maintenance and access requests.
• Escalate advanced security or access-related issues as appropriate.

Hardware & Software Support

• Configure, deploy, and maintain desktops, laptops, and standard business applications.
• Troubleshoot hardware, software, and remote access issues.
• Coordinate equipment repairs and replacements when needed.

Ticket Management & Documentation

• Track, update, and resolve support requests through the ticketing system.
• Maintain accurate documentation of incidents and solutions.
• Contribute to internal knowledge base resources and support procedures.

IT Operations Support

• Assist with routine IT operations and system monitoring.
• Help maintain technology inventory and asset records.
• Coordinate with third-party vendors when required.
• Support a secure, reliable, and efficient technology environment.

Technology Projects

• Assist with software deployments, upgrades, testing, documentation, and user communications.
• Support company-wide technology initiatives and process improvements.

Required

• Basic knowledge of Windows operating systems and desktop support.
• Familiarity with Microsoft 365 applications.
• Understanding of basic networking concepts.
• Strong communication, customer service, and troubleshooting skills.
• Ability to prioritize and manage multiple tasks effectively.

Preferred

• 1-2 years of IT support experience or formal IT training.
• Experience with Active Directory and/or Entra ID.
• Familiarity with helpdesk or ticketing systems.
• Experience using remote support tools.
• Ability to work independently and take initiative.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.