System Admin

Overview: We are seeking a Junior Systems Administrator to provide onsite technology support within a large warehouse environment in Kansas. This individual will primarily support second-shift warehouse operations, troubleshooting end-user devices, printers, RF equipment, Windows systems, connectivity issues, and other day-to-day IT needs. The ideal candidate will have a strong technical foundation, excellent customer service skills, and the confidence to independently troubleshoot issues and find solutions.

Schedule: 2:00 PM - 10:00 PM Environment: Fully onsite, warehouse setting

Day to Day Responsibilities: * Provide onsite IT and end-user support for warehouse employees during second-shift operations. * Troubleshoot Windows operating system, workstation, hardware, software, and connectivity issues. * Support and troubleshoot printers, including Windows print environments and various Zebra printer models. * Support Zebra handheld/RF devices and other mobile technology used throughout warehouse operations. * Monitor printing environments and resolve issues such as printer connectivity, print queues, and device failures. * Utilize ServiceNow to receive, manage, document, and resolve IT support tickets. * Perform basic troubleshooting within an established Windows Server environment and verify that services and systems are operating properly. * Troubleshoot basic TCP/IP networking and connectivity issues. * Utilize available logs and command-line utilities to identify and resolve technical issues. * Provide basic mobile device management support as needed.

• Perform basic Active Directory user/computer administration and file-share permission support as needed. Troubleshoot basic DNS and DHCP issues

• 3+ years of experience supporting and troubleshooting Windows operating systems in an enterprise environment. * 3+ years of experience with Windows Server environments, preferably Windows Server 2016 or newer. * Experience troubleshooting Windows print servers and printer-related issues. * Strong workstation, printer, and peripheral troubleshooting skills. * Basic understanding of TCP/IP networking and network connectivity. * Experience working within a ticketing/ITSM environment such as ServiceNow. * Ability to troubleshoot using tools such as Event Viewer/Event Logs, application logs, and command-line utilities. *Ability to work independently, take initiative, and research solutions when encountering unfamiliar issues. * Experience supporting Zebra printers and RF/handheld devices. * Mobile Device Management administration experience. * Basic Citrix knowledge or experience. * Active Directory user and computer administration