Systems Engineer - Dedicated

Title: Systems EngineerReports to: Client Technology ManagerDepartment: SupportLocation: Austin, TX - Dedicated OnsiteTerm: Full-Time, Non-ExemptAbout Atlas TechnicaAtlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!Position OverviewWe are seeking a Systems Engineer to join our growing Support team in Austin, TX. This is a hands-on technical and client-facing role providing dedicated onsite IT support within one of Atlas Technica’s client environments.The Systems Engineer will serve as an extension of the Atlas Technica Support team onsite with the client, providing direct support to users, troubleshooting technical issues, maintaining client technology environments, and collaborating with Systems Engineers, Senior Systems Engineers, and Client Technology Managers on escalations and technical initiatives.The successful candidate will combine strong technical troubleshooting skills with excellent communication, professionalism, ownership, and a customer-first approach. This position is 100% onsite at the assigned client office in Austin.Position Responsibilities:Provide dedicated onsite IT support and technical assistance to client usersManage and resolve support requests through the organization’s ticketing systemTroubleshoot end-user issues involving Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, peripherals, and related technologiesSupport Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, Microsoft Teams, and Microsoft Entra IDAssist with systems administration across Microsoft Windows Server, Active Directory, Group Policy, identity, access, and endpoint-management technologiesTroubleshoot networking, virtualization, security, and infrastructure-related issues within the assigned client environmentEscalate complex technical issues appropriately and collaborate with other Atlas Technica technical resources through resolutionMaintain accurate ticket notes, technical documentation, procedures, and client-environment informationFollow Atlas Technica and client security standards, documentation requirements, and strict change-control proceduresCommunicate proactively with users, technical teams, and internal stakeholders regarding issue status, resolution, and follow-upSupport onsite infrastructure, technology initiatives, and project activities as neededRequirements:2+ years of relevant IT experience in desktop support, systems engineering, systems administration, or a related technical environmentStrong end-user and desktop support experience across Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, and common workplace technologiesExperience supporting Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, and Microsoft Entra IDWorking knowledge of Microsoft Windows Server, Active Directory, Group Policy, and related systems-administration technologiesExperience supporting endpoint protection or threat-management solutions such as Sophos or similar platformsBasic understanding of virtualization technologies such as VMware or Hyper-VWorking knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, LAN/WAN, VPN, routing, switching, wireless networking, and firewallsStrong written and verbal communication skills with the ability to provide a professional and responsive client experienceStrong troubleshooting, organization, documentation, and problem-solving skillsAbility to work effectively both independently and collaboratively within a fast-paced support environmentAbility to work onsite full-time at the assigned client office in Austin, TXAbility to perform the physical requirements necessary to support onsite IT operations, including occasionally lifting or carrying equipment up to 50 lbs., sitting or standing for extended periods, climbing stairs, bending, kneeling, crouching, reaching, and safely accessing workstations, equipment, and other onsite IT areas as requiredDesirable Qualities:Experience working within a Managed Service Provider environment, particularly with ConnectWise or similar service-management platformsFinancial services experience supporting hedge funds, private equity firms, investment managers, or similar organizationsFamiliarity with financial market applications such as Bloomberg, Thomson Reuters, FactSet, or Capital IQExposure to Microsoft Azure, AWS, or other public-cloud environmentsExperience with collaboration, identity, or device-management platforms such as Google Workspace, Box, Dropbox, Duo, Okta, or AirWatchExperience supporting Citrix XenApp or similar virtual application technologiesExperience with cybersecurity and email-security solutions such as CrowdStrike, Carbon Black, Cylance, Mimecast, Proofpoint, or similar platformsAdditional experience with storage, virtualization, or infrastructure technologies such as Nimble, Pure Storage, NetApp, Dell EMC, VMware, Hyper-V, or XenServerAtlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

• 2+ years of relevant IT experience in desktop support, systems engineering, systems administration, or a related technical environment
• Strong end-user and desktop support experience across Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, and common workplace technologies
• Experience supporting Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, and Microsoft Entra ID
• Working knowledge of Microsoft Windows Server, Active Directory, Group Policy, and related systems-administration technologies
• Experience supporting endpoint protection or threat-management solutions such as Sophos or similar platforms
• Basic understanding of virtualization technologies such as VMware or Hyper-V
• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, LAN/WAN, VPN, routing, switching, wireless networking, and firewalls
• Strong written and verbal communication skills with the ability to provide a professional and responsive client experience
• Strong troubleshooting, organization, documentation, and problem-solving skills
• Ability to work effectively both independently and collaboratively within a fast-paced support environment
• Ability to work onsite full-time at the assigned client office in Austin, TX
• Ability to perform the physical requirements necessary to support onsite IT operations, including occasionally lifting or carrying equipment up to 50 lbs., sitting or standing for extended periods, climbing stairs, bending, kneeling, crouching, reaching, and safely accessing workstations, equipment, and other onsite IT areas as required

Desirable Qualities:

• Experience working within a Managed Service Provider environment, particularly with ConnectWise or similar service-management platforms
• Financial services experience supporting hedge funds, private equity firms, investment managers, or similar organizations
• Familiarity with financial market applications such as Bloomberg, Thomson Reuters, FactSet, or Capital IQ
• Exposure to Microsoft Azure, AWS, or other public-cloud environments
• Experience with collaboration, identity, or device-management platforms such as Google Workspace, Box, Dropbox, Duo, Okta, or AirWatch
• Experience supporting Citrix XenApp or similar virtual application technologies
• Experience with cybersecurity and email-security solutions such as CrowdStrike, Carbon Black, Cylance, Mimecast, Proofpoint, or similar platforms
• Additional experience with storage, virtualization, or infrastructure technologies such as Nimble, Pure Storage, NetApp, Dell EMC, VMware, Hyper-V, or XenServer

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.