Sr. ServiceNow Developer

An employer in the insurance industry is seeking a Senior ServiceNow Developer to join a fully remote team.

On a daily basis, this person will partner with stakeholders across IT and business teams to gather requirements, design scalable solutions, and develop new platform capabilities while supporting and enhancing existing ServiceNow implementations. They will work closely with product owners, platform administrators, internal ServiceNow developers, and external implementation partners to translate business needs into technical solutions, define user stories and requirements, and participate in Agile planning and development activities.

This individual will play a key role in evolving and modernizing the ServiceNow platform, with a strong focus on balancing business requirements with out-of-the-box (OOTB) functionality and platform maintainability. Responsibilities include designing and developing solutions using Flow Designer, App Engine Studio, Employee Center, and Employee Workflows; supporting platform upgrades and optimization efforts; managing work through Demand and Strategic Portfolio Management (SPM) processes; building dashboards and reporting; automating business processes; developing catalog items and fulfillment workflows; and improving the overall end-user experience across the platform.

The ideal candidate will have experience working in a mature, enterprise ServiceNow environment and be comfortable acting as a technical consultant who can challenge requirements, recommend best practices, and design scalable solutions across multiple ServiceNow modules. This person should possess a strong understanding of platform governance, workflow architecture, and user experience design, while being capable of customizing solutions when business needs justify it, Minimum of 5 years of ServiceNow development experience within enterprise environments. At least 2 years of hands-on experience supporting one or more of the following modules: Employee Center / Employee Workflows / HRSD CSM / Field Service Operations (FSO) SPM / PPM ITSM / ITOM / CMDB IRM / GRC / TPRM App Engine Studio AI / Now Assist / AI Control Tower ServiceNow Certified Application Developer (CAD) certification required. At least one advanced ServiceNow certification (CIS, CTA, CMA, Suite Certification, Professional Certification, or equivalent). Strong experience designing and building workflows using Flow Designer. Experience gathering requirements and translating business needs into scalable ServiceNow solutions. Experience configuring and enhancing Employee Center and/or employee-facing self-service experiences. Strong understanding of ServiceNow platform architecture, governance, and OOTB best practices. Experience with Demand Management, Strategic Portfolio Management (SPM), and Agile delivery methodologies. Strong experience building dashboards, reports, KPIs, and executive-level reporting. Ability to collaborate effectively with technical teams, implementation partners, and business stakeholders. Strong UX/UI mindset with an eye for intuitive self-service experiences and workflow design. Excellent verbal and written communication skills. Strategic thinker who can influence stakeholders and advocate for platform best practices. Experience working within Agile and/or SAFe environments. Experience implementing or supporting Employee Center Pro. Experience with AI/Now Assist use cases and ServiceNow automation strategies. Experience working in insurance, financial services, or other highly regulated industries. Experience partnering with third-party ServiceNow implementation firms and managing platform roadmaps.