Product Application Engineer in Newark

1. Provide technical customer support * Assist customers in successfully integrating Unigen’s solutions into their specific technical designs and infrastructures * Provide first-line customer support for design integration issues as well as any technical issues in production * Assist the sales team by providing technical demonstrations, answering client questions, and drafting customized technical proposals * Interface as necessary with all internal departments to resolve customer issues * Update and maintain a weekly tracker summarizing all active customer technical support issues

2. Manage customer-facing communication for Failure Analysis cases * Coordinate with customers and internal teams on FA requests and customer-facing communication on FA cases

3. Create and maintain customer-facing technical documentation * Datasheets, Release Notes, Application Notes, Technical White Papers, User Guides, etc.

4. Product definition * Acting as the “voice of the customer,” gathering feedback, and advising the R&D teams on market demands and necessary design improvements

• Minimum Bachelor’s degree in Electrical Engineering (or related field), Master’s degree in Electrical Engineering
• Minimum 3 years of experience in a product application role
• Subject matter experience in memory, storage and AI technologies
• In-depth knowledge of AI, enterprise, and data center end markets
• Strong analytical and problem-solving skills.
• Effective communication and interpersonal skills.
• Ability to work independently and drive tasks to completion in a cross-functional setting.
• Goal-oriented, energetic, and self-starter mindset

Unigen offers a competitive compensation and benefits package, including medical, dental, and vision coverage; a 401(k) plan; paid time off; paid holidays; and professional development opportunities. Benefits are subject to eligibility requirements and applicable plan terms.

Unigen is a global technology company providing innovative electronics manufacturing and product solutions to customers across diverse industries. With decades of industry experience and operations in key global markets, we combine engineering expertise, advanced manufacturing capabilities, and responsive customer service to deliver reliable, high-quality solutions-from product development through production and fulfillment.