ServiceNow Solution Architect

Job Title ServiceNow Solution Architect Client Company/Dept. Name CalHFA Address 500 Capitol Mall, Suite 1400 City Name Sacramento State Name CA-California Zip Code 95814 If others (Address) Duration of the project Project Start Date 11/1/2026 Project End Date 1 Due date for Resume submission 9/22/2026 No. of Openings 1 No. of Maximum Submissions 1 Job Description Key Responsibilities “ Platform architecture: own the end-to-end technical design spanning Incident, Problem, Change/Release, CMDB, Service Catalog, and Knowledge Management, aligned to ITIL v4. “ Integration & security design: design the architecture for Microsoft 365 (Hybrid/GCC), RingCentral, and Active Directory/Entra ID (Hybrid/GCC) integrations, including granular RBAC that restricts Admin/Marketing users strictly to staffing-related case data. “ Documentation deliverables: produce architecture diagrams covering HA/DR, integrations, security posture, encryption, and data flows; data dictionaries, API schemas, and configuration documentation; release architecture notes for each major platform update. “ Compliance alignment: ensure the design satisfies FedRAMP, SOC 2 Type II, ISO 27001, NIST alignment, FIPS 140-2 crypto, and continental-U.S. data-residency requirements. “ Performance & scalability: define and validate UI/API response-time benchmarks, latency thresholds, and telemetry dashboards. Skill set info Required Qualifications Mandatory 10+ years enterprise IT architecture; 6+ years ServiceNow platform architecture “ Minimum 6 years designing ServiceNow solution architecture, including at least one full implementation for a California state, county, or municipal government client. “ Demonstrated experience architecting ServiceNow solutions inside a FedRAMP-authorized or similarly regulated Government Community Cloud (GCC) environment. “ ServiceNow Certified Technical Architect (CTA) or equivalent senior architect-level ServiceNow certification. “ Hands-on experience designing high-availability/disaster-recovery architecture, encryption/key-management approaches, and RBAC models for multi-department platforms. Preferred Qualifications “ Experience architecting Microsoft 365 GCC / Entra ID Hybrid integrations. “ ITIL v4 Managing Professional or higher. “ Prior experience producing FedRAMP/SOC 2/ISO 27001-aligned architecture documentation packages. Education Certifications (if required) Documentation Required for submission Resume Work Hours Account Manager Name (Proposal Team) Work authorization required US Citizen Only Relocation is accepted No Remote work No Additional Notes if any HybridBy applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - Abacus. Job Title ServiceNow Solution Architect Client Company/Dept. Name CalHFA Address 500 Capitol Mall, Suite 1400 City Name Sacramento State Name CA-California Zip Code 95814 If others (Address) Duration of the project Project Start Date 11/1/2026 Project End Date 1 Due date for Resume submission 9/22/2026 No. of Openings 1 No. of Maximum Submissions 1 Job Description Key Responsibilities “ Platform architecture: own the end-to-end technical design spanning Incident, Problem, Change/Release, CMDB, Service Catalog, and Knowledge Management, aligned to ITIL v4. “ Integration & security design: design the architecture for Microsoft 365 (Hybrid/GCC), RingCentral, and Active Directory/Entra ID (Hybrid/GCC) integrations, including granular RBAC that restricts Admin/Marketing users strictly to staffing-related case data. “ Documentation deliverables: produce architecture diagrams covering HA/DR, integrations, security posture, encryption, and data flows; data dictionaries, API schemas, and configuration documentation; release architecture notes for each major platform update. “ Compliance alignment: ensure the design satisfies FedRAMP, SOC 2 Type II, ISO 27001, NIST alignment, FIPS 140-2 crypto, and continental-U.S. data-residency requirements. “ Performance & scalability: define and validate UI/API response-time benchmarks, latency thresholds, and telemetry dashboards. Skill set info Required Qualifications Mandatory 10+ years enterprise IT architecture; 6+ years ServiceNow platform architecture “ Minimum 6 years designing ServiceNow solution architecture, including at least one full implementation for a California state, county, or municipal government client. “ Demonstrated experience architecting ServiceNow solutions inside a FedRAMP-authorized or similarly regulated Government Community Cloud (GCC) environment. “ ServiceNow Certified Technical Architect (CTA) or equivalent senior architect-level ServiceNow certification. “ Hands-on experience designing high-availability/disaster-recovery architecture, encryption/key-management approaches, and RBAC models for multi-department platforms. Preferred Qualifications “ Experience architecting Microsoft 365 GCC / Entra ID Hybrid integrations. “ ITIL v4 Managing Professional or higher. “ Prior experience producing FedRAMP/SOC 2/ISO 27001-aligned architecture documentation packages. Education Certifications (if required) Documentation Required for submission Resume Work Hours Account Manager Name (Proposal Team) Work authorization required US Citizen Only Relocation is accepted No Remote work No Additional Notes if any Hybrid

10+ years enterprise IT architecture; 6+ years ServiceNow platform architecture “ Minimum 6 years designing ServiceNow solution architecture, including at least one full implementation for a California state, county, or municipal government client. “ Demonstrated experience architecting ServiceNow solutions inside a FedRAMP-authorized or similarly regulated Government Community Cloud (GCC) environment. “ ServiceNow Certified Technical Architect (CTA) or equivalent senior architect-level ServiceNow certification. “ Hands-on experience designing high-availability/disaster-recovery architecture, encryption/key-management approaches, and RBAC models for multi-department platforms. Preferred Qualifications “ Experience architecting Microsoft 365 GCC / Entra ID Hybrid integrations. “ ITIL v4 Managing Professional or higher. “ Prior experience producing FedRAMP/SOC 2/ISO 27001-aligned architecture documentation packages. Education Certifications (if required)