Helpdesk Support Specialists

Ascension Federal Services, Inc. (AFS) is seeking candidates to support a Scalable GEOINT program. Provide central helpdesk support to GEOINT users and coordinate incident resolution with field representatives across the enterprise.

Responsibilities

Resolve hardware, operating-system, application, and connectivity problems through hands-on and remote support.

Troubleshoot GEOINT tools, including SOCET GXP, and coordinate complex issues with engineers.

Document requests and resolutions in JIRA and coordinate repair actions with vendors.

Install equipment, software, cabling, and connections; maintain secure configurations and equipment accountability.

Participate in on-call coverage supporting the enterprise’s 24/7 helpdesk mission and two-hour response requirement.

5+ years in user and field support; bachelor’s degree or equivalent experience. Extensive hands-on support experience and the ability to work independently on advanced user problems.

Required certifications: ITIL Foundation and CompTIA Security+.

On-site assignment; shift, weekend, on-call, and travel support may be required. Employment is contingent on contract award and position authorization.