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Help Desk / Level I IT Technician

Hamilton Telecommunications
Hamilton, OH, United States
6 days ago
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Role details

Contract type
Internship / Graduate position
Employment type
Full-time (> 32 hours)
Experience level
Starter
Working hours
Regular working hours
Job source
www.careerbuilder.com

Tech stack

Network Service Network Administration CompTIA Strata - PC Hardware Technology Engineer Network Routers Storage Devices Software Troubleshooting Malware Network Server

Job description

Help Desk / Level I IT Technician - Hamilton Telecommunications402.694.5101 Aurora,NEResidentialBusinessAboutHistoryGiving BackLeadershipCareersLocationsSupportNewsNewslettersHeadlinesCareers Â» Help Desk / Level I IT TechnicianHelp Desk / Level I IT TechnicianSummaryTitle:Help Desk / Level I IT TechnicianID:3922Company:Hamilton Business TechnologiesLocation:Lincoln, NEApplication Deadline:Open until filledDescriptionHamilton Business Technologies, a managed IT service provider, is seeking a Help Desk / Level I IT Technician to join our existing team. In this full-time, on-site role, you will build practical experience supporting business and retail clients while working with servers, networks, PCs, printers, switches, routers, and related technology. You will collaborate with experienced team members to install, configure, troubleshoot, and repair hardware and software while delivering responsive, professional customer support.What You’ll Do:Assess client technology needs, diagnose issues, and recommend effective hardware, software, and network solutions.Install, configure, test, and maintain servers, workstations, operating systems, software, storage devices, routers, switches, printers, cabling, and related equipment.Troubleshoot and resolve hardware, software, network, internet, malware, and user-related issues through phone, remote, and in-person support.Communicate solutions clearly, educate end users on preventive practices, and provide timely status and completion updates.Document service activity and coordinate assigned work with the help desk, network services, and other technical team members.Support client service and business needs by gathering information for quotes, identifying appropriate additional services, assisting with occasional front-office tasks, and performing other related duties as assigned.Preferred Qualifications:Basic knowledge of Windows, PC hardware and software, networks, routers, and servers.IT education, training, or coursework.Customer service or technical support experience from prior related work experience, school, or internships.CompTIA A+, CCNA, or a related certification; equivalent knowledge or experience is welcome.Strong troubleshooting, communication, teamwork, and organizational skills.Valid driver’s license and ability to travel to local client sites.Physical Requirements:Ability to lift and move at least 25 pounds regularly and up to 50 pounds occasionally.Ability to use hand tools and work with computer, networking, and other electronic equipment.Ability to stand, crouch, kneel, and climb ladders or stairs as needed.Ability to see and hear visual and audible signals from technical equipment.Hamilton offers:Company paid benefits for full-time employees.Supportive team environment.Opportunity to learn new skills and for advancement.Apply NowRefer to a FriendHAMILTON TELECOMMUNICATIONSCorporate Office1006 12th StreetAurora, NE 68818402.694.5101info@hamiltonel.comMonday-Friday: 8:00 AM - 5:00 PMFIND USJOIN OUR TEAM!Check out the latest Hamilton employment opportunities.POLICIESDesignation of Agent to Receive Notification ofClaimed InfringementRead Our Privacy PolicyRead our Network Management PolicyHamilton.net User AgreementCopyright 2023 Hamilton Telecommunications, Aurora, NE All Rights ReservedResidentialBusinessAboutHistoryGiving BackLeadershipCareersLocationsSupportNewsNewslettersHeadlines

Requirements

  • Basic knowledge of Windows, PC hardware and software, networks, routers, and servers.
  • IT education, training, or coursework.
  • Customer service or technical support experience from prior related work experience, school, or internships.
  • CompTIA A+, CCNA, or a related certification; equivalent knowledge or experience is welcome.
  • Strong troubleshooting, communication, teamwork, and organizational skills.
  • Valid driver’s license and ability to travel to local client sites.

Physical Requirements:

  • Ability to lift and move at least 25 pounds regularly and up to 50 pounds occasionally.
  • Ability to use hand tools and work with computer, networking, and other electronic equipment.
  • Ability to stand, crouch, kneel, and climb ladders or stairs as needed.
  • Ability to see and hear visual and audible signals from technical equipment.

About the company

Hamilton Business Technologies, a managed IT service provider, is seeking a Help Desk / Level I IT Technician to join our existing team. In this full-time, on-site role, you will build practical experience supporting business and retail clients while working with servers, networks, PCs, printers, switches, routers, and related technology. You will collaborate with experienced team members to install, configure, troubleshoot, and repair hardware and software while delivering responsive, professional customer support.

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