Full-Stack Software Engineer

We are seeking a highly motivated Full Stack Engineer to join the Document Management SmartCOMM Team, supporting and enhancing our enterprise customer communications platform. In this role, you will be responsible for the development, maintenance, integration, and continuous improvement of the SmartCOMM platform, enabling the creation, management, and delivery of high-quality customer communications across multiple business channels.

As a key member of the team, you will collaborate with business partners, architects, developers, and platform owners to design and implement scalable solutions that support document generation, correspondence management, workflow automation, and digital communication initiatives. The ideal candidate possesses strong full-stack development experience, a passion for delivering reliable enterprise solutions, and the ability to bridge business requirements with technical design.

Position Responsibilities:

• Design, develop, test, and support full-stack applications and integrations that leverage the SmartCOMM platform.

• Support the ongoing operation, modernization, and optimization of SmartCOMM templates, workflows, and document delivery services.

• Develop APIs, services, and user interface components to support document creation and customer communication processes.

• Collaborate with business analysts and stakeholders to translate requirements into scalable technical solutions.

• Troubleshoot and resolve platform, integration, and production issues while ensuring high availability and performance.

• Participate in system design, code reviews, architecture discussions, and technical documentation.

• Support cloud and on-premises integrations with enterprise systems, document repositories, workflow platforms, and messaging services.

• Contribute to platform roadmaps, automation initiatives, and continuous improvement efforts.

• Ensure solutions adhere to security, compliance, and operational standards.

• Participate in Agile ceremonies and work closely with cross-functional teams to deliver business value.

• At least 3-5 years of experience in Frontend and Backend technologies such as HTML, CSS3, JavaScript, Typescript, Node, Angular 2+, .NET, React and Java

• Experience in working with Database such as MongoDB and SQL

• Experience in Framework and API / Service Layer such as Spring Boot (Rest Template, Feign Client, Zuul, Sleuth/Zipkin, Hystrix and Maven), Swagger, Node/Express.

• Familiar with NewRelic and Kibana.

• Good Foundation in data structures, algorithms, and OO Design with rock-solid programming skills

• Familiarity with agile and DevOps principles, test-driven development, continuous integration, and other approaches to accelerate the delivery of new features

• Understanding of software development lifecycle

• Occasionally participates in demos utilizing new tech.; control guidelines required

• Familiar with modern software architectures and API-driven development

• Familiar with technologies such as: API Gateways, Messaging, Data Event Streaming, REST, SOAP, Distributed Tracing, Relational and Document Database Interface/SQL

• Collaborative attitude, willingness to work with team members; able to coach, participate in code reviews, share skills and methods

• Works together in a small team with a common purpose, follows rules from team members

Preferred Qualifications:

• Experience with Smart Communications (SmartCOMM) or enterprise document composition platforms.

• Experience with document management, customer correspondence, and workflow solutions.

• Exposure to PaaS and micro-service architectures

• Exposure to and understanding of Agile scrum methodologies and experience of working in an Agile team

• Experienced in grasping and explaining high level solution architecture

• Exposure to and basic understanding of collaboration tools like Slack, Skype, JIRA

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.