SAP Service Delivery Manager

SAP Service Delivery Manager [15+ Years of Experience] 15+ Years of IT Experience with minimum 5 years of relevant experience managing service delivery of an SAP engagementElectric Utility experience is a plus but not mandatoryManage all aspects of IT service delivery to meet SLAs and business objectives.Act as the main point of contact for customer and stakeholders on service matters.Oversee incidents, problems, system maintenance, DR/BCP activities and change management processes.Monitor KPIs and service metrics, providing regular performance reports.Drive continuous improvement and service optimization initiatives.Coordinate cross-functional teams for smooth service and project delivery.Ensure compliance with security, regulatory, and contractual obligations.Manage risks related to service delivery and implement mitigation plans.Ensure coordination between Onshore and Offshore Teams SAP Service Delivery Manager [15+ Years of Experience] 15+ Years of IT Experience with minimum 5 years of relevant experience managing service delivery of an SAP engagementElectric Utility experience is a plus but not mandatoryManage all aspects of IT service delivery to meet SLAs and business objectives.Act as the main point of contact for customer and stakeholders on service matters.Oversee incidents, problems, system maintenance, DR/BCP activities and change management processes.Monitor KPIs and service metrics, providing regular performance reports.Drive continuous improvement and service optimization initiatives.Coordinate cross-functional teams for smooth service and project delivery.Ensure compliance with security, regulatory, and contractual obligations.Manage risks related to service delivery and implement mitigation plans.Ensure coordination between Onshore and Offshore Teams

• 15+ Years of IT Experience with minimum 5 years of relevant experience managing service delivery of an SAP engagement
• Electric Utility experience is a plus but not mandatory
• Manage all aspects of IT service delivery to meet SLAs and business objectives.