The Endpoint Engineer is responsible for managing and supporting enterprise endpoint devices, including desktops, laptops, tablets, and mobile devices. They are the customer-facing, go-to resource for endpoint management, deployment, maintenance, and support at their assigned location. They provide Tier III support for complex technical issues, administer endpoint management platforms, and partner with other IT teams on technology initiatives. They support endpoint security, software deployment, patch management, and hardware lifecycle activities. The ideal candidate has strong Microsoft endpoint management experience, excellent troubleshooting skills, and a customer-focused approach to IT support., * Manage endpoint deployment, configuration, and lifecycle activities using Microsoft Intune and related technologies.

• Deploy and maintain operating system, application, and security updates across the enterprise.
• Provide Tier III support for escalated software, hardware, and networking issues.
• Deliver on-site and remote support for users across multiple locations.
• Utilize Microsoft technologies including Intune, Azure, Exchange, and Microsoft 365 to support endpoint administration.
• Assist with testing, deployment, and troubleshooting of new hardware and software solutions.
• Support Cisco conference room technologies and collaboration tools.
• Maintain accurate hardware inventory and asset records.
• Support enterprise printer environments, including laser and thermal printers.
• Create and maintain technical documentation and knowledge base articles.
• Assist with training and knowledge transfer for Service Desk personnel.
• Participate in a rotating on-call support schedule.
• Ensure support requests are resolved in accordance with established service levels.
• All other duties as assigned to meet evolving business needs.

• Education: Bachelor’s degree in information technology, Computer Science, related field, or six (6) years of equivalent work experience.
• Certification/Licensure: Microsoft Endpoint Administrator, Microsoft 365, Azure, or related certifications preferred.
• Minimum six (6) years of experience supporting Windows desktop operating systems and enterprise endpoint environments.
• Strong knowledge of Windows OS administration, Active Directory, Group Policy, BitLocker, Microsoft Office, PowerShell, SCCM/MECM, and MDT.
• Experience managing endpoint deployments, software distribution, patching, and device administration at enterprise scale.
• Experience with Microsoft Intune, Microsoft 365 administration, and Azure-based endpoint management.
• Experience working with RMM platforms and IT service management tools; ServiceNow experience preferred.
• Strong troubleshooting, root cause analysis, and problem-solving skills.
• Exceptional customer service, communication, and time management skills.
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
• Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events.

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