Enrollment Systems and CRM Specialist

Are you interested in joining a collaborative enrollment team where your technical expertise and ideas will help shape how Roosevelt University recruits, supports, and enrolls students? Roosevelt University is seeking a detail-oriented, analytical, and collaborative Enrollment Systems and CRM Specialist to support and enhance enrollment technology, with a primary focus on graduate recruitment and enrollment.

This position plays an important role in improving enrollment operations, strengthening reporting and data analysis, and maximizing the University’s use of Technolutions Slate. The specialist will develop reports, dashboards, workflows, automations, and integrations that help enrollment teams work more efficiently, make informed decisions, and deliver a better experience for prospective students.

The ideal candidate enjoys solving problems, working with data, and finding innovative ways to improve processes through technology. This is an opportunity to work collaboratively with Admissions, Enrollment Marketing, Information Technology, and other university partners while contributing directly to the University’s enrollment goals.

The position reports to the Assistant Vice President of Graduate and International Enrollment Management and works closely with the Director of Enrollment Systems and Operations.

Remote Work Eligibility: Remote work may be available for candidates residing in Arizona, California, Florida, Illinois, Indiana, Minnesota, Nebraska, New York, North Carolina, South Carolina, South Dakota, Washington, or Wisconsin.

Roosevelt University offers many great benefits. Please review our benefits in further detail by clicking this link: https://rooseveltu.touchpointsonline.com, Desktop/laptop computers, standard office equipment, Technolutions Slate, Ellucian Banner, Microsoft Office, and other enrollment technology platforms. Working Conditions Primarily computer-based work in an office or approved remote environment. Regular use of a computer and participation in virtual meetings are required. Occasional on-campus meetings may be required, as determined by the University. Priority Application Instructions Departmental Contact Information Essential Job Functions

Duty and Responsibility Enrollment Systems, Reporting and Data Analysis:

• Develop and maintain Slate queries, reports, dashboards, and data exports to support recruitment, admissions, and enrollment decision-making.
• Maintain data integrity, confidentiality, and compliance with FERPA and University data security standards.
• Create enrollment funnel reporting to track inquiries, applications, admissions, deposits, enrollment, and conversion trends.
• Support audience segmentation, lead tracking, and source attribution for recruitment, marketing, and corporate partnership initiatives.
• Monitor data accuracy, conduct audits, and assist with data reconciliation between Slate, Banner, and other systems.
• Collaborate with enrollment leadership to identify reporting needs and develop actionable insights.

Percentage Of Time 50 Duty and Responsibility CRM Administration, Workflows and Automation:

• Configure and maintain Slate workflows, rules, forms, portals, communications, and other CRM functionality.
• Support application processing, admission decisions, scholarships, deposits, and annual application-cycle updates.
• Identify opportunities to streamline enrollment processes through automation, improved workflows, and emerging technologies.
• Test system enhancements, troubleshoot issues, and support ongoing improvements to Slate functionality.
• Assist with CRM user access, permissions, and system maintenance in collaboration with the University’s Slate administrator.

Percentage Of Time 20 Duty and Responsibility Systems Integration and Technology Support:

• Support integrations and data exchanges between Slate, Banner, and external enrollment technology platforms.
• Collaborate with Information Technology, campus partners, and external vendors to troubleshoot system issues and implement improvements.
• Support the effective use of enrollment technology platforms, including CollegeVine and other recruitment and marketing tools.

Percentage Of Time 20 Duty and Responsibility Collaboration, Training and Enrollment Support:

• Provide reporting and technical support to Admissions, Financial Aid, Marketing, Advising, and other university partners.
• Develop documentation, training resources, and user guides to support effective use of enrollment systems.
• Assist with email and SMS communications, audience queries, enrollment events, and related CRM automation.
• Analyze communication and recruitment performance to help improve prospective student engagement and enrollment outcomes.
• Recommend improvements to enrollment technology, reporting, operational efficiency, and the student experience.

Other Duties:

• Perform other related duties as assigned.

Percentage Of Time 10

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. • Do you have an earned Bachelors degree? + Yes + No
2. Do you have 2-3 years of hands-on experience with Technolutions Slate including queries, reports, forms, workflows, portals, rules, or integrations? + Yes + No

3. Please explain your experience working with complex data sets and reporting tools. (Open Ended Question)

4. Will you now or at any point in the future require employment visa sponsorship (e.g., H-1B) to legally work in the United States? + Yes + No

Applicant Documents

Required Documents

1. Resume
2. Cover Letter
3. List of References

Optional Documents

• Bachelor’s degree required.
• 2-3 years of hands-on experience with Technolutions Slate, including queries, reports, forms, workflows, portals, rules, or integrations.
• Strong analytical and problem-solving skills, with experience working with complex data sets and reporting tools.
• Ability to translate operational needs into effective technology, reporting, and process solutions.
• Strong attention to detail and commitment to data accuracy and quality.
• Excellent organizational skills and ability to manage multiple priorities and projects.
• Effective written and verbal communication skills, including the ability to explain technical concepts to nontechnical audiences.
• Integrate the use of AI and emerging technologies to improve efficiency, enhance service delivery, and strengthen operational effectiveness while maintaining appropriate compliance and oversight.
• Proficiency with spreadsheets and data analysis tools.
• Ability to collaborate effectively with colleagues across departments and functional areas.

Years of Experience Required 2-3 Required Education Bachelor’s Degree Certification/Licensure Required Minimum Qualifications See Knowledge, Skills, and Abilities required section. Preferred Qualifications

• Experience in higher education, admissions, or enrollment management.
• Experience with Ellucian Banner or another student information system.
• Familiarity with SQL, APIs, data integrations, and data import/export processes.
• Experience with CRM automation, system configuration, testing, or process improvement.
• Experience developing dashboards, reporting tools, or data visualizations.