Tech Support II

Our client is seeking an IT Support Specialist II to provide onsite and remote support for healthcare clients. This role is highly customer-facing and requires a strong mix of technical troubleshooting, end-user support, and relationship management., * Provide Tier II desktop and end-user support

• Troubleshoot hardware, software, printer, and connectivity issues
• Support Microsoft 365, Active Directory, and Azure environments
• Maintain Windows and Mac workstations
• Assist with network troubleshooting and basic server administration
• Support ticket resolution through ConnectWise
• Participate in ongoing technology initiatives, including Intune migrations
• Serve as a trusted IT resource for clinic staff and stakeholders, * Join a growing team supporting healthcare clinics
• Work alongside an existing Akkodis consultant
• Immediate interview process
• One video interview with the technical team

Candidates must complete a short recorded video answering technical and behavioral screening questions covering:

• Troubleshooting methodology
• Microsoft 365 experience
• Azure/Active Directory knowledge
• Networking fundamentals
• Customer service approach
• Healthcare support experience (if applicable)

Top Selling Points

Remote-first role with limited travel

Immediate interview process

Contract-to-hire opportunity

Healthcare IT environment

Exposure to Microsoft 365, Azure, networking, and Intune initiatives

Strong mix of technical and client-facing responsibilities, Notice: The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their manager.

*Candidates must be legally authorized to work in the U.S. on a permanent basis without sponsorship and have a valid driver’s license/transportation., The ideal candidate will have experience supporting Windows environments, Microsoft 365, Active Directory, and workstation hardware/software issues while delivering excellent customer service., * 4+ years of IT support experience

• Windows desktop administration and troubleshooting
• Microsoft 365 administration and support
• Active Directory
• Hardware and software troubleshooting
• Strong customer-facing communication skills
• Reliable transportation and ability to travel locally

Preferred Skills

• Managed Service Provider (MSP) experience
• Azure experience
• Basic networking and server administration
• Healthcare IT experience
• EHR/EMR application support (Epic, Athena, ModMed, Allscripts, etc.)
• ConnectWise experience, * Strong technically, but equally strong with customer service
• Comfortable working independently
• Professional and polished when interacting with healthcare staff
• Experienced supporting end users in a fast-paced environment
• Interested in long-term growth with the organization

• Initially 2-3 days/week onsite
• Typically reduces to 1 day/week or less once fully ramped up
• Mileage reimbursement provided

Employment Type

Contract-to-Hire

• Initial contract expected to be 3-6 months
• Strong potential for permanent conversion

Compensation

• $30-38/hr W2 DOE - $60,000-$75,000 salary upon conversion
• Mileage reimbursement for client site travel