Systems Engineer

This position requires a candidate based in Ohio, Michigan, or the Chicago area, supporting NETGEAR’s ProAV customers across the North Central United States., The Sr. Systems Engineer, ProAV serves as a technical expert supporting NETGEAR’s ProAV solutions across the North Central U.S. This role combines customer onboarding, field engineering, pre-sales support, and industry engagement. The ideal candidate brings deep expertise in AV-over-IP networking, strong troubleshooting capabilities, and the ability to deliver high-impact technical training and solution design., Customer Onboarding & Technical Training

• Lead onboarding for U.S. customers implementing NETGEAR ProAV switches and third-party integrations
• Collaborate with the North Central Sales Territory Manager to ensure successful deployments
• Deliver remote and on-site training covering AV-over-IP network design, switch profile selection, PTP configuration, Dante/AVB/Milan configuration, and API integration and video configuration
• Develop customized training materials, system designs, and internal/external knowledge base documentation
• Ensure successful transition into production environments, including complex multi-switch and multi-vendor deployments

Professional Services & Field Engineering

• Provide advanced on-site troubleshooting for high-profile customers experiencing complex timing, multicast, or interoperability issues
• Capture logs, perform packet traces, replicate issues in lab environments, and provide real-time diagnostics
• Support commissioning of AV-over-IP systems to ensure stable production performance
• Resolve escalated issues involving AVB, Dante/AES67, NVX, Q-SYS, SMPTE-2059-2, PTPv2, and multicast networking

Pre-Sales Engineering & Business Expansion

• Support Sales, Business Development, and Channel teams with technical scoping and solution design
• Conduct on-site and virtual product demonstrations
• Assist in Bill of Materials (BOM) creation and system architecture design
• Provide competitive analysis and technical positioning
• Contribute technical expertise to expand NETGEAR’s ProAV presence in the U.S. market

Internal Tools & Documentation Development

• Develop and maintain internal scripts, configuration tools, and deployment utilities
• Create automation tools to reduce troubleshooting time, including log analysis, profile validation, and configuration parsing
• Author best practice guides, training materials, and knowledge base documentation

Industry Representation & Events

• Represent NETGEAR at U.S. industry conferences and partner events
• Deliver technical workshops and presentations
• Provide advanced AV-over-IP education and roadmap overviews
• Support event-based network deployments and multi-vendor interoperability demonstrations, Leads product marketing strategy for CrowdStrike’s cloud risk and developer security portfolio. Owns positioning, launches, messaging, analyst engagement, field readiness, technical content, competitive strategy, thought leadership, and adoption. Partners with Product and CTO leaders to shape roadmap and market direction, creates technical proof for cloud and application security audiences, and uses customer, pipeline, usage, and competitive insights to improve business outcomes. Top Skills: Ai TechnologiesAspmAWSCi/CdCiemCloud Vulnerability ManagementCnappContainer SecurityCspmExposure ManagementGCPImage SecurityInfrastructure As CodeKspmKubernetesAzureSoftware Composition Analysis, CrowdStrike

• Minimum 5 years of experience in networking systems, AV-over-IP technologies, or related systems engineering roles
• Deep knowledge of ProAV networking products, AV-over-IP technologies, multicast networking and IGMP, and switch profile development
• Strong understanding of routing and switching fundamentals
• Hands-on deployment experience with AVB, Dante, Q-SYS, Crestron, SMPTE-2059-2, and multicast networks
• Field experience troubleshooting complex AV-over-IP systems
• Independent lab development and advanced technical self-study, * Bachelor’s degree preferred but not required
• Industry certifications such as CCNA, CWNA, AVIXA CTS, Dante, or AVB are beneficial but not required
• Experience working in a Solutions Architect or Systems Engineering capacity preferred

Travel Requirements

• Must be willing to travel up to 60% within the North Central U.S. region

Be an Early Applicant Remote Hiring Remotely in US 98K-117K Annually Senior level Remote Hiring Remotely in US 98K-117K Annually Senior level Provides advanced systems engineering for NETGEAR ProAV customers across the North Central U.S. Responsibilities include customer onboarding, technical training, AV-over-IP solution design, field troubleshooting, commissioning, pre-sales support, system demonstrations, automation tool development, documentation, and industry presentations. The role requires expertise in multicast networking, timing protocols, AV technologies, multi-vendor integrations, and complex deployments, with travel of up to 60%. The summary above was generated by AI, 120K-180K Annually Entry level 120K-180K Annually Entry level Cloud * Computer Vision * Information Technology * Sales * Security * Cybersecurity Research and develop agentic AI systems for cybersecurity, including LLM post-training, reinforcement learning, planning, tool calling, retrieval, memory, prompt optimization, and rigorous evaluation. Collaborate with cybersecurity experts, data scientists, and engineers to prototype state-of-the-art methods and transition successful systems toward production. Analyze agent failures, track AI advances, and define research priorities., Remote or Hybrid USA 235K-350K Annually Expert/Leader 235K-350K Annually Expert/Leader Cloud * Computer Vision * Information Technology * Sales * Security * Cybersecurity Leads frontier research and engineering for AI-powered cybersecurity systems. Defines research direction, designs agentic and autonomous security applications, builds evaluation environments, improves systems through feedback and adversarial simulation, and transitions prototypes into scalable production capabilities. Provides technical leadership across teams, mentors senior researchers and engineers, and contributes to research publications, open source, and the broader AI and cybersecurity communities. Top Skills: Adversarial LearningAdversary SimulationAgentic AiArtificial IntelligenceCybersecurity AutomationHigh-Volume Distributed SystemsMachine LearningMulti-Agent SystemsOpen-Source SoftwareReinforcement LearningSecurity AnalyticsSecurity TelemetrySynthetic DataThreat Hunting

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At NETGEAR, we are on a mission to unleash the full potential of connectivity with intelligent solutions that delight and protect. We turn ideas into innovative networking products that connect people, power businesses, and advance the way we live.

We’re a performance-driven, talented and connected team that’s committed to delivering world-class products for our customers. As a company, we value our employees as the most essential building blocks of our success. And as teammates, we commit to taking our work to the Next Gear by living our values: we Dare to Transform the future, Connect and Delight our customers, Communicate Courageously with each other and collaborate to Win It Together. You’ll find our values woven through our processes, present in our decisions, and celebrated throughout our culture.

We strive to attract top talent and create a great workplace where people feel engaged, inspired, challenged, proud and respected. If you are creative, forward-thinking, passionate about technology and are looking for a rewarding career to make an impact, then you’ve got what it takes to succeed at NETGEAR. Join our network and help us shape the future of connectivity.