L2 Deskside Support Technician

Job Title: L2 Deskside Support TechnicianLocation: San Antonio, TXDuration: Long Term ContractKey Responsibilities:” Provide onsite Level 2 deskside support for desktops, laptops, mobile devices, printers, video conferencing equipment, and peripherals” Troubleshoot and resolve hardware, software, and network-related incidents” Support Windows, Mac OS, and Apple iOS devices including setup, troubleshooting, and reinstallation” Log, track, and update incidents using ServiceNow” Perform IMAC (Install, Move, Add, Change) activities and break-fix support” Support remote engineering teams with software distribution, image management, workspace security, and MDM activities” Deliver priority support services to VIP and executive users” Perform imaging and deployment of devices using PXE and USB media” Support infrastructure activities including rack and stack, cabling, and data center device troubleshooting” Maintain accurate documentation and contribute to reporting requirements” Perform preventative maintenance activities and follow SME guidance for infrastructure supportRequired Skills & Experience:” 5 7 years of hands-on IT Support or Deskside Support experience” Strong troubleshooting experience with desktops, laptops, printers, and peripherals” Experience supporting Windows and Mac operating systems” Hands-on experience supporting Apple iOS devices (iPhone/iPad)” Experience with ServiceNow ticketing system” Strong experience with Active Directory administration” Experience with Intune device management” Experience with VPN and Zscaler firewall technologies” Experience supporting Zebra printers and scanners” Knowledge of SCCM, Citrix, and workspace management platforms” Experience with remote support tools such as LogMeIn” Understanding of TCP/IP networking concepts, domains, and client-server environments” Strong customer service and communication skillsPreferred Skills:” Experience with Nexthink end-user analytics platform” CompTIA A , ClientP/ClientSE, OEM certifications preferred” ITIL knowledge is an added advantage” Experience with infrastructure support, backup operations, and tape management” Spanish language skills are a plus

” 5 7 years of hands-on IT Support or Deskside Support experience “ Strong troubleshooting experience with desktops, laptops, printers, and peripherals “ Experience supporting Windows and Mac operating systems “ Hands-on experience supporting Apple iOS devices (iPhone/iPad) “ Experience with ServiceNow ticketing system “ Strong experience with Active Directory administration “ Experience with Intune device management “ Experience with VPN and Zscaler firewall technologies “ Experience supporting Zebra printers and scanners “ Knowledge of SCCM, Citrix, and workspace management platforms “ Experience with remote support tools such as LogMeIn “ Understanding of TCP/IP networking concepts, domains, and client-server environments “ Strong customer service and communication skills

Preferred Skills:

” Experience with Nexthink end-user analytics platform “ CompTIA A , ClientP/ClientSE, OEM certifications preferred “ ITIL knowledge is an added advantage “ Experience with infrastructure support, backup operations, and tape management “ Spanish language skills are a plus