MGR, IT

Under general supervision, develops and implements an overall service plan for a business unit or service organization, manages the relationship with all areas of Information Services (IS), Telecommunications, and IS clients., Develops service plans for a business unit or service areas Negotiates, updates, manages, and reports on service level agreements and addendums in support of service plan Reports for IS and Client Management with help from IS staff Coordinates and manages all client requests for development, personal computers, telephones, consulting, vendors, RFP development, and RFI development Gathers resources from support groups Develops the annual budget, which supports the implementation of approved plans and projects Monitors performance against established plan to stay within budget, ensures client satisfaction, and deliver quality services and systems Participates as key member of senior IS management team to develop, coordinate, and execute overall Information Technology and IS Business Plans Manages a group that may include project managers, project coordinators, consultants, and technical personnel

• Seeking motivated individual with a demonstrated aptitude for exploring, learning, and adopting new technologies quickly.
• Strong leadership and communication skills with a demonstrated ability to work effectively within cross-functional teams.
• Experience working alongside or supporting customer service organizations and call centers
• Familiarity and /or hands-on knowledge in one or more of the following areas will be a plus:
• Interactive Voice Response (IVR) systems
• Enterprise-grade Mobile Workforce Management (MWM) and Field Service Management (FSM) software applications
• Web Development
• Microsoft Office 365 suite
• Technical Project management skills and ability to analyze the impact of enhancements and production problems effectively., Combined mastery of the system development lifecycle process and managerial skills In-depth knowledge of client and industry business processes to successfully deliver services Knowledge of consulting skills, project management skills, contracting skills, and supervisory skills Competent in preparing proposals, presentations, and in direct interaction with senior-level management High degree of flexibility and creativity

QUALIFICATIONS MINIMUM EDUCATION AND/OR EXPERIENCE: Bachelors degree from four-year college or university in Information Resource Management, Business Computer Systems, Computer Science or management with five to seven years related experience, or equivalent combination of education and/or experience related to the discipline.

COMMUNICATION SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations Ability to write complex reports, business correspondence, and procedure manuals Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

MATHEMATICAL SKILLS: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations

COMPUTER SKILLS: Working knowledge of database, inventory, spreadsheet, and word processing software

ANALYSIS AND PROBLEM-SOLVING ABILITY: Ability to solve complex practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to sit up to 2/3 of the time. The employee must occasionally lift and/or move up to 30 pounds., Bachelors Degree

Salary Grade: G05 Minimum Midpoint Maximum $94,831 - $128,022 - $161,213, $94,831.00