Assistant Digital Systems Analyst

This role plays a key part in supporting, configuring, and developing the specialist software systems that enable the delivery of social housing services within the Housing Directorate. You’ll work closely with internal service users and external suppliers to ensure system reliability and development.

What You’ll Be Doing

• Provide system support for specialist social housing systems in line with agreed Service Level Agreements (SLAs).
• Monitor and improve data quality, resolving issues promptly.
• Assist with system configuration and development to enhance business processes and functionality.
• Use SQL for data extraction and functionality development
• Keep accurate records across all areas, including support tickets, project documentation, and system manuals.
• Promote best practice in system use and data quality through training and coaching.

• Experience supporting business-critical systems, ideally within local government or housing services.
• A curious mindset with the ability to ask questions and seek solutions.
• Strong analytical skills, attention to detail, and excellent time management.
• Clear and confident communication skills, both written and verbal, with the ability to work collaboratively and independently.
• Proficiency in Microsoft Office products and a background in ICT services.

We’re an ambitious, forward-thinking Council with strong values and a culture of doing our absolute best to serve our customers. We are proud of our organisational culture and receive positive feedback from our employees. We have a programme of internal activity to ensure that the voices of our employees are always heard and that they are kept informed on all Council activity and events. From roadshows to an annual award ceremony, from reviewing working arrangements to regular craft sessions, it is incredibly important our employees are shown how valued they are and that they remain the beating heart of our workplace.

• Enrolment in the career average local government pension scheme.
• Flexi scheme.
• Hybrid working.
• A generous annual leave entitlement that increases with service.
• Family-friendly benefits.
• One days’ paid volunteering leave per year.
• Lifestyle benefits platform.
• Funded health cash plan.
• Free car parking to 31 March 2028
• £10 a month gym membership at one of our gyms in the district.

You will be working with a professional, committed and experienced team who are passionate about supporting us to deliver the objectives as outlined in our Community Plan.