Microsoft Teams Phone Specialist (Senior IT Specialist), Grade N28

We are seeking two (2) experienced and results-driven Microsoft Teams Phone Technical Specialists to help lead and support the migration of over 7,000 telephone service users from the county’s on-premises telephony systems to Microsoft Teams Phone with Operator Connect, and then to be the primary resource for operating, maintaining, supporting, troubleshooting, provisioning, configuring, and optimizing Microsoft Teams Phone service for the county’s users on an ongoing basis. The role will focus on ensuring the service’s reliability, responsiveness, cost-effectiveness, and user satisfaction. The ideal candidate will have deep technical expertise in Microsoft Teams Phone deployment and configuration, and hands-on experience managing large-scale enterprise telephony migration and ongoing maintenance and support operations. The specialists will play a key role in ensuring the reliability, responsiveness, cost-effectiveness, and overall user satisfaction of the service. The ideal candidates will have strong technical expertise in deploying, configuring, and managing Microsoft Teams Phone, along with hands-on experience supporting large-scale enterprise telephony migrations and ongoing support operations., * Serve as the technical lead for migrating the county’s on-premises telephony services to Microsoft Teams Phone with Operator Connect.

• Collaborate with internal telecom staff, IT teams, and Microsoft partners to plan, configure, test, and implement Teams Phone telephony solutions.
• Provision and configure Microsoft Teams Phone users, including number assignment, calling plan enablement, calling policies, auto attendants, call queues, and additional voice features.
• Partner with the project manager to develop migration strategies and support a phased rollout for departments and user groups, ensuring a smooth transition with minimal disruption.
• Assist Telecom team members and IT support staff in troubleshooting and resolving Teams Phone issues such as call quality, connectivity, reliability, and feature functionality.
• Document processes, configurations, and troubleshooting procedures for internal support use.
• Contribute to establishing service and call-quality monitoring capabilities and support related Network Operations Center activities.
• Support user acceptance testing, training coordination, and post-migration user assistance.
• Provide expert guidance on best practices for Microsoft 365 and Teams Phone voice integration.
• Maintain clear and consistent communication with stakeholders and project managers regarding progress, risks, and emerging issues.

• Operate, maintain, support, troubleshoot, provision, configure, and optimize Microsoft Teams Phone services post-migration, ensuring reliability, responsiveness, cost-effectiveness, and a high level of user satisfaction., The individual selected for this position will be considered an Essential Employee. Essential employees must report to work during a period of general emergency or liberal leave. This position REQUIRES possession of a valid driver’s license from the applicant’s state of residence, and the ability to drive a county vehicle to observe and/or perform work on the Transfer Station grounds or site visits. Work Schedule: ?This position may require occasional evening and weekend hours based on program needs.? This position requires the ability to attend meetings or perform work at locations outside the office., * Have you held the Microsoft Teams Administrator role (with access to the Teams Admin Center) for more than one year

• Have you led a Microsoft Teams telephony migration project as the lead architect, engineer, or support lead
• Have you directly configured any of the following in a production environment: Direct Routing, Operator Connect, or Microsoft Calling Plans
• Have you personally created and managed Auto Attendants and Call Queues in Microsoft Teams
• Have you configured E911 or Location-Based Routing for any organization using Microsoft Teams
• Have you used Call Analytics, Call Quality Dashboard (CQD), or Teams Admin Center to troubleshoot post-migration call quality issues

• Experience in enterprise IT or unified communications (UC) environments.
• Familiarity with user training and change management for UC migrations.

A criminal background and credit history check will be conducted on the selected candidate prior to appointment and will be a significant factor in the hiring decision., Five (5) years of professional experience in the information technology field, including:

• Demonstrated experience managing large-scale telephony environments and implementing migrations to Microsoft Teams Phone.
• Strong knowledge of Teams Phone, Operator Connect, and Microsoft 365 administration.
• Proficiency in configuring and managing Teams voice services, including dial plans, direct routing, calling policies, and voice routing.
• Experience working with telecommunications carriers, Session Border Controllers (SBCs), and network infrastructure supporting voice services.
• Strong troubleshooting and diagnostic skills for telephony and VoIP systems.
• Ability to work collaboratively with cross-functional teams and communicate technical concepts effectively.
• Familiarity with PowerShell scripting for Microsoft Teams administration is preferred.
• Relevant certifications (e.g., Microsoft 365 Certified: Teams Administrator Associate) are highly desirable.
• Avaya certifications (ACSS, ACIS, etc.) are preferred.

Education: Bachelor’s degree in computer science or a related field from an accredited college or university. Equivalency: An equivalent combination of education and experience may be substituted.

Please note: The salary range above represents this position’s earning potential. The anticipated hiring range for this position will be $97,540.00 to $154,255.00, based on the candidate’s qualifications and experience.

The mission of the Department of Technology & Enterprise Business Solutions (TEBS) is to use information technology to:

• Enable our employees to provide quality services to our citizens and businesses.