RTC Network Engineer (Information Systems Analyst II, Opt. N)

• Under administrative direction, serves as a Regional Technology Center (RTC) Network Engineer for the Department of Innovation & Technology (DoIT), performing complex, professional and advisory functions in networking services, including designing and supporting Wide Area Network (WAN) solutions using (DoIT) Master Design templates.
• Performs complex duties in the support of various areas of networking services, including providing application specific support (e.g., routing, Transmission Control Protocol/Internet Protocol (TCP/IP) telephony, video/audio, Domain Name Service (DNS), monitoring systems, and content filtering,) to other network engineers, other team members, and constituents.
• Performs in-depth Wide Area Network (WAN) studies which directs complex network implementations, including the installation and upgrade of access/backbone/egress connections or routers, establishing BGP sessions, configurations, (i.e. Simple Network Management Protocol (SNMP), MPLS, Load Balancing, Multicast, and Quality of Service (QoS) to support wide-area network services such as IP Video and Voice over Internet Protocol (VoIP), and Security (IPSEC), to improve network performance.
• Opens and tracks trouble tickets that are initiated via customer phone call, email, or through assignment from other work teams, including conferring with constituents to evaluate and isolate connectivity or performance problems.
• Meets with customers to perform sales of network connectivity and related services and determines customer eligibility and costs, including processing membership applications, service agreements, master service agreements, and other customer forms or documentation.
• Serves as project coordinator for a full range of major/complex networking projects across multiple agencies and locations, including building design templates for large-scale implementations and single complex components.
• Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

• Requires knowledge, skill, and mental development equivalent to four (4) years of college with coursework in computer science or directly related fields.
• Requires three (3) years of professional experience in Network Services or a related Information Technology field.

Specialized Skills

• Requires three (3) years of professional experience in telecommunications, network hardware and configuration, Transmission control Protocol/Internet Protocol (TCP/IP) and Routing Protocol Design, including supporting complex statewide network environments.
• Requires three (3) years of professional experience in Wide Area Network (WAN) configuration and support, including designing, implementing, and maintaining WAN access, backbone, and egress connections.
• Requires three (3) years of professional experience testing and turning up telecommunication circuits and data connections such as Ethernet, MetroEthernet, or Fiber Optical Services, including conducting physical and logical network diagnostics and validating connectivity across access and uplink circuits.
• Requires three (3) years of professional experience of Internet Protocol (IP) Multicast Design, Quality of Service (QoS), and integration of network diagnostic and performance tools, such as packet sniffers and IPERF, supporting MPLS-based label operations such as Label Distribution Protocol (LDP) and Label Switching Protocol (LSP), and conducting network assessments to ensure optimal traffic flow for voice, video, and other high-priority applications., * Three (3) years of professional experience in telecommunications, network hardware and configuration, Transmission control Protocol/Internet Protocol (TCP/IP) and Routing Protocol Design.
• Three (3) years of professional experience in Wide Area Network (WAN) configuration and support, including designing, implementing, and maintaining WAN access, backbone, and egress connections.
• Three (3) years of professional experience testing and turning up telecommunication circuits and data connections such as Ethernet, MetroEthernet, or Fiber Optical Services, including conducting physical and logical network diagnostics or validating connectivity across access and uplink circuits.
• Three (3) years of professional experience of Internet Protocol (IP) Multicast Design, Quality of Service (QoS), and integration of network diagnostic and performance tools, such as packet sniffers and IPERF, supporting MPLS-based label operations such as (Label Distribution Protocol (LDP) and Label Switching Protocol (LSP)), and conducting network assessments to ensure optimal traffic flow for voice, video, and other high-priority applications.
• One (1) year of professional experience in project management or as a project lead responsible for planning, implementing, and leading complex projects and/or initiatives of an organization resulting in direct benefit to customers.
• Ability to track, monitor, and report on status of projects, including identifying required resources and anticipating potential problems.
• Ability to analyze data logically and exercise sound judgement in defining and evaluating problems of an operational or procedural nature.
• Ability to gain and maintain effective working relationships with associates, vendors, clients, and others.
• Developed verbal and written communication skills to present technical information clearly and precisely to diverse audiences, including business users, development teams, agency executives, and others.
• Certification(s) in one or more of the following: Cisco CCNA/CCDA Certification (routing & switching) or Cisco Qualified Specialist Certification (Video, VoIP, Security, Wireless, Optical)., NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position. The State of Illinois complies with federal and state disability laws and will make reasonable accommodations for applicants and employees with disabilities.
• Requires the ability to verify identity.
• Requires employment authorization to accept permanent full-time position with State of Illinois.
• Requires the ability to pass a position specific, agency required background check and requires self-disclosure of criminal history.
• Requires the ability to travel in performance of duties.
• Requires the ability to serve in an on-call capacity.
• Requires the ability to work overtime including scheduled, unscheduled, short notice, evening, weekends, and holidays.
• Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone, etc.
• Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies, or other industry related topics relevant to job duties.
• Requires the ability to lift and carry objects or equipment weighing up to 75 pounds. This is considered heavy work as defined by the U.S. Department of Labor (20 CFR 404.1567(d)). Heavy work involves lifting no more than 100 pounds at a time with frequent lifting or carrying of objects weighing up to 50 pounds.
• The conditions of employment listed are incorporated and/or related to any duties included in the position description.

Anticipated Hybrid Work Schedule Availability: 1 to 5 Days per week in office, depending on operational needs, Protocol (MLPPP), MFR, Boarder Gateway Protocol (BGP) configuration, Internet Protocol (IP) telephony, video/audio, Domain Name Service (DNS), monitoring systems, content filtering, and wireless communications. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans.
• Flexible work schedules (when available and dependent upon position).
• 10 -25 days of paid vacation time annually (10 days for first year of state employment).
• 12 days of paid sick time annually which carry over year to year.
• 3 paid personal business days per year.
• 13-14 paid holidays per year dependent on election years.
• 12 weeks of paid parental leave.
• Pension plan through the State Employees Retirement System.
• Deferred Compensation Program - voluntary supplemental retirement plan.
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility. For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative, problem solving and technically cutting-edge environment. This position serves as an RTC Network Engineer on the Illinois Century Network, one of the nation’s leading Research and Education networks, serving a diverse customer base. In this role you will design, implement and operate the highly technical statewide broadband network which includes backbone and access circuits, routers, switches, and Point of Presence (POP) migrating to a converged network to include voice, video, and other services. In addition, you will perform complex duties in the support of various areas including routing hardware, fiber, and telecommunications circuits, Virtual Local Area Network (VLAN), Virtual routing and Forwarding (VRF), Multilink Point to Point, The Department of Innovation & Technology (DolT) is the state’s IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of