Application Systems Senior Analyst

IN0534 Fishers, OH0523 Independence Bus Office, OH0713 NW Bancshares HQ, PA0258 Bellevue, PA0738 Processing CenterJob DescriptionSenior Application Systems Analyst provides analytical, tier 2/3 technical support for business applications, mentors and coaches junior team members; creates and maintains documentation relative to application support and implementation, maintains application reliability by working to identify systemic issues through root cause analysis.Essential FunctionsIndependently support, install, troubleshoot, maintain, and manage applicationsIndependently gather, analyze, and document the business requirements in IT projects aiming at creating new solutions in complex IT landscapeIndependently test, implement, document, and support assigned core banking solutionsRepresent Information Systems with Fiserv Signature functional and technical capabilities in line of business meetings and projectsIndependently interact with Fiserv to solve problems and implement projectsCreate of post-implementation and deployment documentation for operations and internal customersMange project plans and associated tasks as well as complete individual tasks related to project plansDrive resolution of issues through problem solving, identification of necessary resources, and escalationTriage support incidents and escalate high priority events to the appropriate groupsCreate and maintain architecture diagrams, design diagrams, and data flow diagrams using Microsoft Visio or other equivalent toolsFacilitate and drive sessions with internal customers to assess business needs and works with a team to find solutionsSupport ETL solutions using SQL Query and other languages/toolsCreate and maintain application documentationAnalyze and improve the efficiency of various systems and servicesMap data from one core system to another support conversion related activitiesWork closely with tier 1 technical support teams and works as part of the tier 2/3 support team to ensure team is meeting the business’ expectationsMentor application support analysts and business partnersAdditional Essential FunctionsEnsure compliance with Northwest’s policies and procedures, and Federal/State regulationsNavigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiencyWork as part of a teamWork with on-site equipmentAdditional ResponsibilitiesContribute to all aspects of a project from beginning to endParticipate in the software development life cycle (SDLC) activities as requiredBuild and maintain a knowledge base to ensure that knowledge transfer takes place within the teamLearn to coordinate installation of new software, document and test custom changesHelp to define, record, and execute application disaster recovery plans and proceduresSafety and Health for those without supervisory dutiesAbide by the rules of the safety and loss prevention programPerform work tasks in a safe mannerReport any and all injuries to supervisorKnow what to do in case of an emergencyQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EducationBachelor’s Degree Computer Science, Information Technology (Software development track) or Engineering with a programming concentration AND at least 3 years’ relevant work experience OrAssociate’s Degree With at least 6 year’s work experience OrHigh School Diploma With at least 8 years’ work experienceWork ExperienceExperience with automated testing3 - 5 years Analytical experience with a financial institution3 - 5 years Experience working with Fiserv Signature core banking softwareAt least 1 year of demonstrable of application production support using Fiserv technology stack or equivalent technologies and toolset e.g. Query, SQL Query, CLGeneral Employee Knowledge, Skills, and AbilitiesAbility to establish effective working relationships among team members and participate in solving problems and making decisionsAbility to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or writtenAbility to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and informationAbility to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and informationAbility to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areasAdditional Knowledge, Skills and AbilitiesKnowledge of business rules for the core banking solution, Fiserv SignatureKnowledge core banking processes supporting lending, deposits and investmentsKnowledge of relational data model. Experience in writing SQL statements for relational database management systems like SQL and Query SQLKnowledge of SDCLKnowledge of Agile developmentAbility to quickly learn new applications, processes, and proceduresAnalytical skills, attention to detail, troubleshooting skills and problem solving skillsAbility to map data from one core system to another support conversion related activitiesAbility to effectively conduct meetings, requirement gathering sessions and presentationsNorthwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Bachelor’s Degree Computer Science, Information Technology (Software development track) or Engineering with a programming concentration AND at least 3 years’ relevant work experience Or

Associate’s Degree With at least 6 year’s work experience Or

High School Diploma With at least 8 years’ work experience

Work Experience

Experience with automated testing

3 - 5 years Analytical experience with a financial institution

3 - 5 years Experience working with Fiserv Signature core banking software

At least 1 year of demonstrable of application production support using Fiserv technology stack or equivalent technologies and toolset e.g. Query, SQL Query, CL

General Employee Knowledge, Skills, and Abilities

• Ability to establish effective working relationships among team members and participate in solving problems and making decisions
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
• Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
• Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
• Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas

Additional Knowledge, Skills and Abilities

Knowledge of business rules for the core banking solution, Fiserv Signature

Knowledge core banking processes supporting lending, deposits and investments

Knowledge of relational data model. Experience in writing SQL statements for relational database management systems like SQL and Query SQL

Knowledge of SDCL

Knowledge of Agile development

Ability to quickly learn new applications, processes, and procedures

Analytical skills, attention to detail, troubleshooting skills and problem solving skills

Ability to map data from one core system to another support conversion related activities

Ability to effectively conduct meetings, requirement gathering sessions and presentations

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.