Automation Systems Specialist

SummaryWHAT IS SMALL BUSINESS/SELF EMPLOYED (SB/SE)?A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisionsPosition(s) are to be filled in following area(s):SBSE CAMP COLL - Campus Collection Andover -REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS Learn more about this agencySummaryWHAT IS SMALL BUSINESS/SELF EMPLOYED (SB/SE)?A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisionsPosition(s) are to be filled in following area(s):SBSE CAMP COLL - Campus Collection Andover -REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS Learn more about this agencyOverviewHelpAccepting applicationsLocation1 vacancy in the following locations:(MA0137) 310 Lowell StreetAndover, MA(MI0800) 985 Michigan AveDetroit, MI(NY6466) 2875 Union RoadCheektowaga, NY(NY0376) 1040 Waverly AvenueHoltsville, NYNo matching locations found.Work site optionsTelework eligible Yes-as determined by the agency policy. Remote job No Relocation expenses reimbursed No Salary $42,597 - $94,563 per yearThe range reflects the minimum locality to maximum locality for locations listed in the announcement. Salary will be based on selected duty location.Pay scale & gradeGS 5 - 9Promotion potential 9 - This position has career progression. If selected at a lower grade level you may be promoted without further competition to the full working level as your career progresses.Learn more about pay scale and gradePay scale and grade determines the salary of the job.Work schedule Full-time - Monday-Friday; Day Shift; 40 hours per week. Actual shift will be determined at time of selection Travel Required 25% or less - You may be expected to travel for this position. May be required to travel 1-5 days per month.Appointment type PermanentOccupations and job series0301 Miscellaneous Administration And ProgramSupervisory status No Federal service type This job is in the Competitive Service Represented by a union NoDrug test No Security clearance Not Required Position sensitivity and risk Non-sensitive (NS)/Low RiskJobs require a background check and some require a security clearance. The type depends on the job.Background check typeCredentialingSuitability/FitnessFinancial disclosure required NoSome jobs require financial disclosure to identify conflicts of interests.Announcement number 27-13080435P-SBN-0301-5T7 Control number 888465400This job is open toHelpInternal to an agencyCurrent federal employees of the hiring agency that posted the job announcement.Career transition (CTAP, ICTAP, RPL)Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.Clarification from the agencyOpen to IRS Career/Career-Conditional, Treasury/IRS CTAP, & IRS RPP employeesDutiesHelpThe following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.Works with management and users to determine information and data needed for operational activities. The result may require coordination with Information Technology (IT) or headquarters for additional information, technical assistance, work scheduling or timeframes for systemic resolution.Responds to user-reported problems and issues daily. Works with users to identify and troubleshoot the origin of hardware and software problems. Escalates out-of-scope problems to the IT help desk and ensures problems are resolved.Provides technical support for multimedia equipment, laptops, and peripheral devices used in workstations, meeting rooms, training environments, and to accommodate onsite visitors. Performs troubleshooting, deployment, configuration, and replacement of laptop and peripheral equipment. Coordinates with IT to facilitate hardware replacements and configuration of shared laptops when needed to ensure operational readiness.Serves as the Functional Security Coordinator for the area. Ensures permissions and passwords are requested and Reviews and submits requests to IT for security access for functional area users.Identifies error trends and barriers in the various SBSE Compliance computer systems that require training and/or guidance. Identifies and assists with the development of basic and refresher training for the various systems and provides training to the employees.STANDARD POSITION DESCRIPTIONS (SPD): PD21285, PD21286, and PD21287Visit the IRS SPD Library to access the position descriptions.RequirementsHelpConditions of employmentProbationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position.Government Credit Card - Obtain and use a Government-issued charge card for business-related travel.ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTIONQualificationsFederal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.You must meet the following requirements by the closing date of this announcement.QUALIFICATION REQUIREMENTS:GENERAL EXPERIENCE: GS-05: You must have three years of general experience with 1 year at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position is Experience with organizational objectives and policies governing various functional programs, operations and processes to assist in providing analysis and guidance with supervision; Use of analytical techniques and information management methods for information gathering with supervision to perform a variety of analysis, determine trends in communication issues, and develop and analyze the facts to summarizes information from a variety of sources for use by managers; Experience with oral and written communication techniques to communicate with internal and external customers, prepare summary notes and make recommendations concerning the subject matter involved before referral to the supervisor;ORA four- year course of study leading to a bachelor’s degree or higher degree at an accredited college or university;ORA combination of education and experience equivalent to that described aboveSPECIALIZED EXPERIENCE: GS-07: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-5 grade level in the Federal service. Specialized experience for this position includes: Experience with organizational objectives and policies governing various functional programs, operations and processes to assist in providing analysis and guidance with supervision; Use of analytical techniques and information management methods for information gathering with supervision to perform a variety of analysis, determine trends in communication issues, and develop and analyze the facts to summarizes information from a variety of sources for use by managers; Experience with oral and written communication techniques to communicate with internal and external customers, prepare summary notes and make recommendations concerning the subject matter involved before referral to the supervisor.ORYou may substitute education for specialized experience as follows: 1 year of graduate level education in a related field of study at an accredited college or university.ORSuperior Academic Achievement may be met by having a Bachelor’s degree, with one of the following: A GPA of 2.95 or higher on a 4.0 scale for all completed undergraduate courses or those completed in the last 2 years of study, or a GPA of 3.45 or higher on a 4.0 scale for all courses in the major field of study or those courses in the major completed in the last 2 years of study, or rank in the upper one third of the class in the college, university, or major subdivision, or membership in a national honor society recognized by the Association of College Honor Societies. In order to be creditable under this provision, superior academic achievement must have been gained in a curriculum that is qualifying for the position to be filled.ORYou may qualify by a combination of experience and education.SPECIALIZED EXPERIENCE: GS-09: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service. Specialized experience for this position includes: Experience with various IRS computer systems such as IDRS, RGS, Web-based programs and Info Connect programs; Experience with enhancement tools such as Quick pads and IAT tools; Experience troubleshooting computer, printer, and scanner problems and to work with IT to resolve such issues. Experience with programs and processes to assist in the consultation and coordination of open ticket issues as well as UWR enhancements; Experience using the IRS IT Web site. Identify system issues and work stoppages and properly communicate and interface with IT personnel when appropriate.ORYou may substitute education for specialized experience as follows: Master’s or equivalent graduate degree.OR2 full years of progressively higher-level graduate education leading to such a degree.ORLL.B. or J.D., if related.ORYou may qualify by a combination of experience and educationANDYou must also meet the following requirement(s):TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to “All US Citizens”TIME IN GRADE (TIG): For positions above the GS-05,applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03 or 04 positions.For more information on qualifications please refer to OPM’s Qualifications Standards.EducationA college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).Additional informationConsider each location carefully when applying. If you are selected for a location, that location will become your official post of duty.In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.Additional jobs may be filled from this announcement or any other source to fill these vacancies.Alternative work schedule, staggered work hours may be available.Salary: General Schedule (GS) Locality Pay tables may be found under Salaries & Wages.1 vacancy in the following locations.Position will be filled on Day Shift. Actual TOD will be determined at the time of selection.(MA0137) 310 Lowell Street, Andover, Massachusetts(MI0800) 985 Michigan Ave, Detroit, Michigan(NY6466) 2875 Union Road, Cheektowaga, New York(NY0376) 1040 Waverly Avenue, Holtsville, New YorkExpand Hide additional informationCandidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.BenefitsHelpA career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.How you will be evaluatedYou will be evaluated for this job based on how well you meet the qualifications above.Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. Applicants who disqualify themselves will not be evaluated further.You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):Customer Service (Clerical/Technical)Interpersonal SkillsOral CommunicationProblem SolvingProject ManagementTechnical CompetenceOverstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.Rating: Your application will be evaluated in accordance with the Service’s Merit Promotion Plan. A quality group rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level groups, Superior/Best Qualified, Highly Qualified and Qualified.Referral: Eligible applicants rated in the highest quality group, may be referred to a selecting official for consideration. Candidates, if required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring practices), will be interviewed in quality group order. We will not reimburse costs related to the interview such as travel to and from the interview site.Performance Appraisal and Awards - Will not be used in determining your overall rating. Any performance appraisal/evaluation and award documentation you provide will be forwarded to the selecting official. The selecting official will review this documentation and give it due weight consideration during the overall selection process. IRS employees may obtain their most recent awards listing at https://persinfo.web.irs.gov/.If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of Highly Qualified orbetter to be rated as “well qualified” to receive special selection priority.BenefitsHelpA career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.Required documentsRequired DocumentsHelpThe following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.Incomplete or insufficient information may result in not being considered for the position, or not receiving special consideration for which you may be eligible.Please view Application Preparation or How to write a resume for federal job.Resume (Failure to follow instructions, will result in not being considered.)Do:Limit to two (2) pages. Recommend a standard 8.5x11-inch document size, a sans-serif font such as Arial or Calibri with a font size no smaller than 10-point, page margins of 0.5 inches. Applicants that attempt to circumvent the 2-page limit page limit, for example by materially reducing readability, will be deemed ineligible.Include your full name.Include relevant work experience - Employer Name, Job Title, Employment dates (start to end date or present), and a brief description of duties that clearly demonstrate your qualifications.Don’t:Include photographs, classified or sensitive information, SSN, encrypted/digitally signed documents, or other inappropriate content. Resumes containing prohibited information will be deemed ineligible.Copy and paste duties or specialized experience from the job announcement, as this is not a demonstration of your experience.Additional Information:Pay plan, series, and grade (e.g., GS-0301-09) should be provided for all federal service jobs. Failure to do so could affect your qualification determination.To receive full credit for work experience, include number of hours worked per week and specific MM/DD/YYYY start and end dates for every position.Do not include personal information such as age, sex, religion, race, or disability.Do not include embedded links as they will not be opened or considered when determining qualifications.If you update and resubmit your application, only the most recent resume received will be considered to determine qualifications.Education (if applicable) - Refer to Qualification and Education sections above for requirementsFor positions with an education requirement, or if you are qualifying for this position based on education or training, submit a copy of your transcript(s) or equivalent. An official transcript(s) will be required if you are selected.Registration/License (if applicable) - Current, active registration/licensePerformance Appraisal/Awards (strongly encouraged)Submit the most recent completed annual performance appraisal.Submit copies of any incentive/performance awards received that may have an impact on the qualifications for the position to be filled.Career Transition Assistance Plan (CTAP) (if applicable) Selection priority program for displaced or surplus federal employees:Review and submit the required documentation as outlined under CTAPIRS Reassignment Preference Program (RPP) (if applicable)Submit your RPP Notice and most recent performance appraisal.Appraisal must reflect Fully successful or higher overall rating.Current Employees Documentation (recommended if applicable)If applying for a higher grade and you met time-in-grade (TIG) at another agency, it is recommended that you provide an SF-50(s) (Notification of Personnel Action) (or equivalent) which demonstrates you meet the 52-week TIG requirement (e.g., Promotion with an effective date more than one (1) year old, Within-Grade-Increase at the highest grade held). Failure to provide an SF-50(s) that shows your eligibility may result in an ineligible determination.How to ApplyHelpPlease read the entire announcement and all the instructions before you begin an application. To apply for and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on 10/20/2026.To begin the application process, click the “Apply Online” button.You will be re-directed to USA STAFFING to continue your application process; answer the online questions. To preview the Application Questionnaire, please click the following link:https://apply.usastaffing.gov/ViewQuestionnaire/13080435.Upload all required documents. (To submit supporting documents, import documents from USAJOBS to the appropriate document types. If the document you need is not imported from USAJOBS, you may upload it directly into this application.)Click the Submit Application button.Reasonable Accommodations (RA): We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process. To review reasonable accommodation policies and procedures please visit https://www.opm.gov/policy-data-oversight/disability-employment/reasonable-accommodations/.To update your application, including supporting documentation: Visit USAJOBS - How to Update Application during the announcement open period, make updates or add supporting documentation, then continue through the entire application process and click Submit Application to send updates to the hiring agency. This option will no longer be available once the announcement has closed.To view the job status or your application status: Visit USAJOBS - How to View Application/Job Status. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.Agency contact information(ERC) Employee Resource CenterPhone 866-743-5748 Website https://irsgov.sharepoint.com/sites/EmployeeResources/SitePages/ERC-Help-Desk.aspx Address SBSE CAMP COLL - Campus Collection Andover1111 Constitution Ave NWWashington, DC 20224USNext stepsOnce your application package and online questionnaire is received you will receive an acknowledgement email. You are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you. “ Please notify us if your contact information changes after the closing date of the announcement. If your email mailbox is full or blocked (SPAM) you may not receive important communication that could affect your consideration for this position.The Fair Chance to Compete for Jobs Act prohibits the Department of Treasury and its bureaus from requesting an applicant’s criminal history record before that individual receives a conditional offer of employment. To learn more, please visit our page at: Treasury.gov/fairchanceact.Fair and transparentThe Federal hiring process is set up to be fair and transparent. Please read the following guidance.Criminal history inquiries Equal Employment Opportunity (EEO) PolicyFinancial suitability New employee probationary periodPrivacy Act Reasonable accommodation policySelective Service Signature and false statementsSocial security number requestRequired DocumentsHelpThe following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.Incomplete or insufficient information may result in not being considered for the position, or not receiving special consideration for which you may be eligible.Please view Application Preparation or How to write a resume for federal job.Resume (Failure to follow instructions, will result in not being considered.)Do:Limit to two (2) pages. Recommend a standard 8.5x11-inch document size, a sans-serif font such as Arial or Calibri with a font size no smaller than 10-point, page margins of 0.5 inches. Applicants that attempt to circumvent the 2-page limit page limit, for example by materially reducing readability, will be deemed ineligible.Include your full name.Include relevant work experience - Employer Name, Job Title, Employment dates (start to end date or present), and a brief description of duties that clearly demonstrate your qualifications.Don’t:Include photographs, classified or sensitive information, SSN, encrypted/digitally signed documents, or other inappropriate content. Resumes containing prohibited information will be deemed ineligible.Copy and paste duties or specialized experience from the job announcement, as this is not a demonstration of your experience.Additional Information:Pay plan, series, and grade (e.g., GS-0301-09) should be provided for all federal service jobs. Failure to do so could affect your qualification determination.To receive full credit for work experience, include number of hours worked per week and specific MM/DD/YYYY start and end dates for every position.Do not include personal information such as age, sex, religion, race, or disability.Do not include embedded links as they will not be opened or considered when determining qualifications.If you update and resubmit your application, only the most recent resume received will be considered to determine qualifications.Education (if applicable) - Refer to Qualification and Education sections above for requirementsFor positions with an education requirement, or if you are qualifying for this position based on education or training, submit a copy of your transcript(s) or equivalent. An official transcript(s) will be required if you are selected.Registration/License (if applicable) - Current, active registration/licensePerformance Appraisal/Awards (strongly encouraged)Submit the most recent completed annual performance appraisal.Submit copies of any incentive/performance awards received that may have an impact on the qualifications for the position to be filled.Career Transition Assistance Plan (CTAP) (if applicable) Selection priority program for displaced or surplus federal employees:Review and submit the required documentation as outlined under CTAPIRS Reassignment Preference Program (RPP) (if applicable)Submit your RPP Notice and most recent performance appraisal.Appraisal must reflect Fully successful or higher overall rating.Current Employees Documentation (recommended if applicable)If applying for a higher grade and you met time-in-grade (TIG) at another agency, it is recommended that you provide an SF-50(s) (Notification of Personnel Action) (or equivalent) which demonstrates you meet the 52-week TIG requirement (e.g., Promotion with an effective date more than one (1) year old, Within-Grade-Increase at the highest grade held). Failure to provide an SF-50(s) that shows your eligibility may result in an ineligible determination.How to ApplyHelpPlease read the entire announcement and all the instructions before you begin an application. To apply for and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on 10/20/2026.To begin the application process, click the “Apply Online” button.You will be re-directed to USA STAFFING to continue your application process; answer the online questions. To preview the Application Questionnaire, please click the following link:https://apply.usastaffing.gov/ViewQuestionnaire/13080435.Upload all required documents. (To submit supporting documents, import documents from USAJOBS to the appropriate document types. If the document you need is not imported from USAJOBS, you may upload it directly into this application.)Click the Submit Application button.Reasonable Accommodations (RA): We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process. To review reasonable accommodation policies and procedures please visit https://www.opm.gov/policy-data-oversight/disability-employment/reasonable-accommodations/.To update your application, including supporting documentation: Visit USAJOBS - How to Update Application during the announcement open period, make updates or add supporting documentation, then continue through the entire application process and click Submit Application to send updates to the hiring agency. This option will no longer be available once the announcement has closed.To view the job status or your application status: Visit USAJOBS - How to View Application/Job Status. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.Expand Hide how to applyAgency contact information(ERC) Employee Resource CenterPhone 866-743-5748 Website https://irsgov.sharepoint.com/sites/EmployeeResources/SitePages/ERC-Help-Desk.aspx Address SBSE CAMP COLL - Campus Collection Andover1111 Constitution Ave NWWashington, DC 20224USNext stepsOnce your application package and online questionnaire is received you will receive an acknowledgement email. You are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you. “ Please notify us if your contact information changes after the closing date of the announcement. If your email mailbox is full or blocked (SPAM) you may not receive important communication that could affect your consideration for this position.The Fair Chance to Compete for Jobs Act prohibits the Department of Treasury and its bureaus from requesting an applicant’s criminal history record before that individual receives a conditional offer of employment. To learn more, please visit our page at: Treasury.gov/fairchanceact.Expand Hide next stepsFair and transparentThe Federal hiring process is set up to be fair and transparent. Please read the following guidance.Criminal history inquiries Equal Employment Opportunity (EEO) PolicyFinancial suitability New employee probationary periodPrivacy Act Reasonable accommodation policySelective Service Signature and false statementsSocial security number requestInternal Revenue ServiceWHY IS THE IRS A GREAT PLACE TO WORK? As an IRS employee, you will feel proud knowing you helped make America stronger while working at one of the world’s biggest financial institutions. You will be part of an organization that collects over $2 trillion in revenue and processes over 200 million tax returns annually. We are proud of how we apply the tax law with integrity and fairness to all. The IRS hires talented and dedicated individuals from many backgrounds, including accounting, business, finance, law enforcement and information technology. You will be challenged & supported on a daily basis. Whether you are just starting out or looking for a new opportunity, consider an IRS career.The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today’s global economy. We have employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at www.jobs.irs.govAgency contact information(ERC) Employee Resource CenterPhone 866-743-5748 Website https://irsgov.sharepoint.com/sites/EmployeeResources/SitePages/ERC-Help-Desk.aspx Address SBSE CAMP COLL - Campus Collection Andover1111 Constitution Ave NWWashington, DC 20224USSummaryWHAT IS SMALL BUSINESS/SELF EMPLOYED (SB/SE)?A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisionsPosition(s) are to be filled in following area(s):SBSE CAMP COLL - Campus Collection Andover -REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS Learn more about this agencyOverviewHelpAccepting applicationsLocation1 vacancy in the following locations:(MA0137) 310 Lowell StreetAndover, MA(MI0800) 985 Michigan AveDetroit, MI(NY6466) 2875 Union RoadCheektowaga, NY(NY0376) 1040 Waverly AvenueHoltsville, NYNo matching locations found.Work site optionsTelework eligible Yes-as determined by the agency policy. Remote job No Relocation expenses reimbursed No Salary $42,597 - $94,563 per yearThe range reflects the minimum locality to maximum locality for locations listed in the announcement. Salary will be based on selected duty location.Pay scale & gradeGS 5 - 9Promotion potential 9 - This position has career progression. If selected at a lower grade level you may be promoted without further competition to the full working level as your career progresses.Learn more about pay scale and gradePay scale and grade determines the salary of the job.Work schedule Full-time - Monday-Friday; Day Shift; 40 hours per week. Actual shift will be determined at time of selection Travel Required 25% or less - You may be expected to travel for this position. May be required to travel 1-5 days per month.Appointment type PermanentOccupations and job series0301 Miscellaneous Administration And ProgramSupervisory status No Federal service type This job is in the Competitive Service Represented by a union NoDrug test No Security clearance Not Required Position sensitivity and risk Non-sensitive (NS)/Low RiskJobs require a background check and some require a security clearance. The type depends on the job.Background check typeCredentialingSuitability/FitnessFinancial disclosure required NoSome jobs require financial disclosure to identify conflicts of interests.Announcement number 27-13080435P-SBN-0301-5T7 Control number 888465400

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume., GENERAL EXPERIENCE: GS-05: You must have three years of general experience with 1 year at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position is Experience with organizational objectives and policies governing various functional programs, operations and processes to assist in providing analysis and guidance with supervision; Use of analytical techniques and information management methods for information gathering with supervision to perform a variety of analysis, determine trends in communication issues, and develop and analyze the facts to summarizes information from a variety of sources for use by managers; Experience with oral and written communication techniques to communicate with internal and external customers, prepare summary notes and make recommendations concerning the subject matter involved before referral to the supervisor;

OR

A four- year course of study leading to a bachelor’s degree or higher degree at an accredited college or university;

OR

A combination of education and experience equivalent to that described above

SPECIALIZED EXPERIENCE: GS-07: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-5 grade level in the Federal service. Specialized experience for this position includes: Experience with organizational objectives and policies governing various functional programs, operations and processes to assist in providing analysis and guidance with supervision; Use of analytical techniques and information management methods for information gathering with supervision to perform a variety of analysis, determine trends in communication issues, and develop and analyze the facts to summarizes information from a variety of sources for use by managers; Experience with oral and written communication techniques to communicate with internal and external customers, prepare summary notes and make recommendations concerning the subject matter involved before referral to the supervisor.

OR

You may substitute education for specialized experience as follows: 1 year of graduate level education in a related field of study at an accredited college or university.

OR

Superior Academic Achievement may be met by having a Bachelor’s degree, with one of the following: A GPA of 2.95 or higher on a 4.0 scale for all completed undergraduate courses or those completed in the last 2 years of study, or a GPA of 3.45 or higher on a 4.0 scale for all courses in the major field of study or those courses in the major completed in the last 2 years of study, or rank in the upper one third of the class in the college, university, or major subdivision, or membership in a national honor society recognized by the Association of College Honor Societies. In order to be creditable under this provision, superior academic achievement must have been gained in a curriculum that is qualifying for the position to be filled.

OR

You may qualify by a combination of experience and education.

SPECIALIZED EXPERIENCE: GS-09: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service. Specialized experience for this position includes: Experience with various IRS computer systems such as IDRS, RGS, Web-based programs and Info Connect programs; Experience with enhancement tools such as Quick pads and IAT tools; Experience troubleshooting computer, printer, and scanner problems and to work with IT to resolve such issues. Experience with programs and processes to assist in the consultation and coordination of open ticket issues as well as UWR enhancements; Experience using the IRS IT Web site. Identify system issues and work stoppages and properly communicate and interface with IT personnel when appropriate.

OR

You may substitute education for specialized experience as follows: Master’s or equivalent graduate degree.

OR

2 full years of progressively higher-level graduate education leading to such a degree.

OR

LL.B. or J.D., if related.

OR

You may qualify by a combination of experience and education, A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE)., Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution., You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

• Customer Service (Clerical/Technical)
• Interpersonal Skills
• Oral Communication
• Problem Solving
• Project Management
• Technical Competence

Telework eligible Yes-as determined by the agency policy. Remote job No Relocation expenses reimbursed No Salary $42,597 - $94,563 per year

The range reflects the minimum locality to maximum locality for locations listed in the announcement. Salary will be based on selected duty location.

Pay scale & grade

GS 5 - 9

Promotion potential 9 - This position has career progression. If selected at a lower grade level you may be promoted without further competition to the full working level as your career progresses.

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time - Monday-Friday; Day Shift; 40 hours per week. Actual shift will be determined at time of selection Travel Required 25% or less - You may be expected to travel for this position. May be required to travel 1-5 days per month.

Appointment type Permanent

Occupations and job series

• 0301 Miscellaneous Administration And Program

Supervisory status No Federal service type This job is in the Competitive Service Represented by a union No

Drug test No Security clearance Not Required Position sensitivity and risk Non-sensitive (NS)/Low Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type

• Credentialing
• Suitability/Fitness

Financial disclosure required No

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number 27-13080435P-SBN-0301-5T7 Control number 888465400

This job is open to

Help

Internal to an agency

Current federal employees of the hiring agency that posted the job announcement.

Career transition (CTAP, ICTAP, RPL)

Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.

Clarification from the agency

Open to IRS Career/Career-Conditional, Treasury/IRS CTAP, & IRS RPP employees, * Additional jobs may be filled from this announcement or any other source to fill these vacancies.

• Alternative work schedule, staggered work hours may be available.
• Salary: General Schedule (GS) Locality Pay tables may be found under Salaries & Wages.

1 vacancy in the following locations.Position will be filled on Day Shift. Actual TOD will be determined at the time of selection., Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated, Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Required documents

Required Documents

Help, Telework eligible Yes-as determined by the agency policy. Remote job No Relocation expenses reimbursed No Salary $42,597 - $94,563 per year

The range reflects the minimum locality to maximum locality for locations listed in the announcement. Salary will be based on selected duty location.

Pay scale & grade

GS 5 - 9

Promotion potential 9 - This position has career progression. If selected at a lower grade level you may be promoted without further competition to the full working level as your career progresses.

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time - Monday-Friday; Day Shift; 40 hours per week. Actual shift will be determined at time of selection Travel Required 25% or less - You may be expected to travel for this position. May be required to travel 1-5 days per month.

Appointment type Permanent

Occupations and job series

• 0301 Miscellaneous Administration And Program

Supervisory status No Federal service type This job is in the Competitive Service Represented by a union No

Drug test No Security clearance Not Required Position sensitivity and risk Non-sensitive (NS)/Low Risk