Specialist, IT

Specialist, IT(20894)At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.Job SummaryThe Specialist, IT will provide comprehensive technical support to IT system users throughout the Resort. They will respond to user inquiries, troubleshooting hardware, software, network, and peripheral-related issues. They must ensure all IT services are delivered in accordance with the standards of operation, policies, and procedures.Key Duties & ResponsibilitiesInstall, configure, maintain, and perform minor repairs on computer hardware, software, and peripheral equipmentMonitor the daily performance, functionality, and integrity of computer systems to ensure reliable operationMaintain accurate records of daily data communication activities, system installations, technical issues, troubleshooting actions, and other IT activitiesRespond to user inquiries regarding IT hardware, software, applications, and systems functionality, ensuring issues are resolved efficiently with minimal disruptionDiagnose technical issues by reviewing technical manuals, consulting with users, and utilizing diagnostic toolsEscalate major hardware, software, network, or system issues, as well as defective equipment, to the appropriate vendors, technicians, or support providersConsult with departments to identify technology requirements, recommending appropriate solutions for new systems, enhancements, and modificationsPrepare IT equipment for new employee use, including the proper installation of cabling, systems, applications, and related softwareDevelop user guides and training materials, and provide training to colleagues on proper useSupport the resorts systems function by following appropriate procedures to maintain their operating effectiveness, security, reliability, and integrityAssist the IT leadership team with the administration, maintenance, and documentation of the Resorts IT infrastructure, including computer networks, telephone systems, and TV networksPerform additional responsibilities as assigned by the Assistant Manager, IT or other members of managementSkills, Experience, & Educational RequirementsA minimum of 1 year of experience as an IT Technician or in a related rolePrevious experience working within a hotel or resort environment is an advantageStrong knowledge of computer hardware, software, peripherals, operating systems, and basic network troubleshootingExcellent verbal and written communication skills, with the ability to explain technical information clearly to users with varying levels of knowledgeStrong problem-solving skills, with a proactive approach to identifying and resolving issuesWillingness to work flexible hours, including evenings, weekends, and holidaysBenefitsMedical Insurance: 80% Employer-Covered (Full-Time, Year-Round Only)Dental, Vision, and Life Insurance: 100% Employer-Covered (Full-Time, Year-Round Only)401(k) Program Participation: 4% Employer Match (Full-Time, Year-Round Only)25 Days of Paid Time Off (Full-Time, Year-Round Only)Subsidized Colleague HousingWinter Season Pass Program: Ski Pass or Fitness Pass (Subject to Availability)Complimentary TransportationComplimentary Meals on ShiftOn-Property Discounts Across Food & Beverage, Wellness, and RetailTravel Discounts Across Kerzner Properties WorldwidePhysical RequirementsThe ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:Standing, walking, stooping, kneeling, and bending in an operational environment for extended periodsFrequent bending, twisting, stooping, reaching, and pullingLifting and carrying of loads weighing up to 30 poundsRemaining in a stationary position for long periodsConstantly operating a computer and other office productivity machineryWorking in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

• A minimum of 1 year of experience as an IT Technician or in a related role
• Previous experience working within a hotel or resort environment is an advantage
• Strong knowledge of computer hardware, software, peripherals, operating systems, and basic network troubleshooting
• Excellent verbal and written communication skills, with the ability to explain technical information clearly to users with varying levels of knowledge
• Strong problem-solving skills, with a proactive approach to identifying and resolving issues
• Willingness to work flexible hours, including evenings, weekends, and holidays, The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:
• Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods
• Frequent bending, twisting, stooping, reaching, and pulling
• Lifting and carrying of loads weighing up to 30 pounds
• Remaining in a stationary position for long periods
• Constantly operating a computer and other office productivity machinery
• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.

• Medical Insurance: 80% Employer-Covered (Full-Time, Year-Round Only)
• Dental, Vision, and Life Insurance: 100% Employer-Covered (Full-Time, Year-Round Only)
• 401(k) Program Participation: 4% Employer Match (Full-Time, Year-Round Only)
• 25 Days of Paid Time Off (Full-Time, Year-Round Only)
• Subsidized Colleague Housing
• Winter Season Pass Program: Ski Pass or Fitness Pass (Subject to Availability)
• Complimentary Transportation
• Complimentary Meals on Shift
• On-Property Discounts Across Food & Beverage, Wellness, and Retail
• Travel Discounts Across Kerzner Properties Worldwide

Physical Requirements, Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.