Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience required

1 year minimum

Compensation

$62,400 - $79,040

Working hours

Shift work

Job source

www.indeed.com

Tech stack

Cyber Security Desktop Computing Internetworking Software Engineering Wi-Fi Technology

Job description

• Provide resident support for technology systems, including computers, Wi-Fi, internet connectivity, televisions, telecommunications, and audio/visual equipment.
• Deliver new resident technology onboarding and assist residents in becoming comfortable with community technology services.
• Support community technology systems including Wi-Fi, security cameras, access control, emergency call systems, resident engagement platforms, and other IT resources.
• Partner with the central IT team to troubleshoot hardware and software issues, perform upgrades, and assist with special projects.
• Provide help desk support, including password resets, printer support, mobile device assistance, workstation troubleshooting, and technology equipment management.

Requirements

• Minimum of one year of experience in IT, technical support, or a related field.
• CompTIA A+ certification preferred or willingness to pursue certification after hire.
• Knowledge of cybersecurity, IT asset management, and technology support best practices.
• Experience troubleshooting hardware, software, internet connectivity, and low-voltage systems.
• Excellent communication, customer service, and problem-solving skills with a passion for helping others.

Benefits & conditions

• Medical Insurance: Choose from multiple plans for you and your dependents.
• Dental & Vision Insurance options.
• Paid Time Off (PTO): Use it as you earn it or choose PTO+ for additional pay.
• 401(k) with 4% Employer Match.
• Profit Sharing Plan.
• Employee Assistance Program (EAP).
• Employee Referral Bonus Program.
• Resident-funded scholarships for education and professional growth.
• PayActiv: Flexible access to earned wages.
• Discount programs through Perks at Work.
• Employee and Resident Appreciation programs.

Apply for this position

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Apply on www.indeed.com

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