IAM Technical Service Lead

IAM Service Lead Salary: Up to £90,000 Manchester or Inverness / Nairn 5 days on-site The Role We’re looking for a hands-on IAM Service Lead to oversee the day-to-day operation of a complex Identity and Access Management environment within a highly secure client setting. This is a predominantly technical role (70% technical / 30% leadership), focused on 2nd and 3rd line support, complex troubleshooting, incident resolution and team supervision. You’ll need to be comfortable working directly with the technology rather than focusing solely on architecture or service design. Key Responsibilities Lead day-to-day IAM operations and provide 2nd/3rd line technical support. Troubleshoot complex identity, authentication and access issues across hybrid environments. Use PowerShell scripting to investigate issues and automate operational tasks. Support and maintain Entra ID, Active Directory, conditional access policies and GPOs. Manage escalations, root cause analysis and continuous service improvement. Supervise technical team members and communicate effectively with senior stakeholders, including CTO and CISO level. Essential Experience Strong hands-on experience running and supporting enterprise IAM services. Excellent PowerShell scripting and troubleshooting skills. Strong Microsoft Entra ID, on-premises Active Directory, conditional access and GPO knowledge. Proven 2nd/3rd line support and complex incident management experience. Experience leading or supervising technical teams. Excellent communication and presentation skills, with the ability to translate technical information for senior stakeholders. Desirable: Experience with Okta, BeyondTrust, CrowdStrike Identity and Microsoft Identity Manager (MIM). This is an excellent opportunity for a technically strong IAM professional who enjoys solving complex problems, leading a team and taking ownership of a critical live service. WKCL1_UKTJ