DevOps Engineer

• Run our IT production services and support the software development life cycle
• Take ownership of applications including Clipper, Microsoft Dynamics CRM, Kofax, Microsoft SharePoint, and FOS Messaging
• Manage and improve the change pipeline while balancing risk to live operational systems
• Design, build, and support application back ends to maximise uptime, use resources efficiently, mitigate risks, and contain issues
• Act as a subject matter expert for operational aspects of our case handling systems
• Lead and coach team members, sharing expertise across IT
• Deploy IT solutions across environments by scripting and automating processes
• Assess deployment risks, decide on suitable actions to resolve technical problems, and conduct troubleshooting across systems and technologies
• Introduce working practices, tools, and processes to grow team capability, and coach colleagues
• Ensure applications run smoothly across servers and environments
• Liaise with technical experts, escalate tasks to relevant IT colleagues, and communicate technical problems and possible solutions
• Update the release manager and stakeholders on technical project progress
• Document support-call resolutions in the service desk and Supportworks and build a shareable knowledge base
• Improve the change pipeline, including continuous delivery and continuous change processes
• Plan for capacity, stability, automation, consistency, and system uptime, including work schedules up to around four months ahead
• Maintain collaborative relationships with suppliers and colleagues in infrastructure, software development, and projects
• Deliver individual objectives in line with our values and contribute to the IT teams commitments
• Help ensure we deliver a fair and efficient service that reflects the diversity of our customers and people

Technologies:

• Azure
• C#
• Cloud
• CRM
• DevOps
• Support
• Kanban
• Load Balancing
• PowerShell
• SQL
• SharePoint
• Teamcity
• Visual Studio
• Web
• ASP.NET, We are seeking a Lead DevOps Engineer for an initial six-month contract in London, with hybrid working. The rate is £550 per day, and the role is inside IR35, requiring the use of an umbrella company. You will support our production applications and operational services across a range of case-handling and enterprise systems.

• Solid technical experience in a development and operational environment using Microsoft tools
• Programming experience in languages such as C# and scripting with PowerShell
• Experience building continuous change (CC) and continuous delivery (CD) processes using tools such as Microsoft Visual Studio Team System, TeamCity, and Octopus
• Strong testing knowledge, including automated testing, test-driven development, non-functional requirements testing, and operational acceptance
• Experience working in Agile teams using Scrum and Kanban
• Ability to act as a role model and develop colleagues capabilities through coaching
• In-depth knowledge of SQL or Microsoft SQL Server is desirable
• Ability to deploy and support .NET applications is desirable
• In-depth knowledge of web hosting, load balancing, and networking
• Knowledge of Microsoft Dynamics CRM and its support is desirable
• Strong attention to detail and a thorough, methodical approach
• Strong organisational and planning skills
• Ability to learn new IT concepts quickly and take accountability for them
• Good communication skills, including explaining technical concepts and issues to a variety of colleagues
• Strong customer service ethic and ability to support internal customers
• Experience supporting a virtualised, on-premise technical environment within an IT team is desirable
• Experience with Azure and other cloud platforms, a range of XaaS offerings, and integration with on-premise solutions is desirable