Stage - Product Owner Junior (H/F)

As part of the Digital Customer Experience team within the Global Marketing Digital & Technology department, you will support the team in its day-to-day activities and contribute to the evolution of our Selfcare projects (Customer Account & Mobile App).

You will work primarily in a technical environment using Agile project management methodologies. You will interact with a wide range of stakeholders, including representatives from our Business Units, developers, UX/UI Designers, Product Managers, Web Analysts, marketing teams, API teams, and back-end teams.

MISSIONS :

Reporting to the Product Owner Customer Account & Mobile App, your main responsibilities will include:

1) Product Management - Customer Account & Mobile App

• Support the Product Owner in the design, implementation of new features, and execution of the customer account product roadmap to improve customer autonomy and maximize omnichannel direct conversion.
• Support the Product Owner in developing ancillary service sales and implementing new features within the mobile application to provide customers with the best possible in-resort experience and maximize satisfaction.
• Gather and prioritize business requirements.
• Write user stories for development teams.
• Collaborate with UX/UI Designers and internal digital and technical teams.
• Conduct market research and benchmarking on best practices and industry trends.
• Support the Product Owner in analyzing the impact of delivered optimizations and features using tools such as Google Analytics and Content Square.
• Organize Agile ceremonies for the team (daily meetings, refinement sessions, demos, retrospectives, etc.).

2) International Coordination, Support & Training

• Coordinate with Online Managers across all Business Units (North & Latin America, Asia-Pacific, China, and Europe) to collect feedback and requirements, and ensure successful deployment of features across their websites.
• Contribute to support activities, including bug reporting, ticket creation, and follow-up.
• Ensure the proper functioning and display of content within the Customer Account and Mobile App.
• Develop documentation and training materials to support commercial teams worldwide in the use of Club Med tools.

• Currently pursuing a Bachelor’s/Master’s degree (Master’s level preferred, Bac+4/5 equivalent) in Product Management or a related field.
• Strong ability to work collaboratively within a team.
• Interest in Product Management and Agile methodologies.
• Proactive, organized, and detail-oriented mindset.
• Creative and able to make recommendations and drive initiatives.
• Business-oriented mindset; previous experience in e-commerce is a plus.
• Excellent communication skills in English, both written and spoken.
• Curious about the world around you, particularly within the fields of tourism, artificial intelligence, and digital innovation.