IT / OT Onsite Support Technician

Be part of us

Enthuse customers and provide best experience through best in class hardware, software and technical support services

Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers’ behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids’ Family.

Your tasks

• Act as the primary onsite IT contact for business users and production teams, providing deskside support for Windows workstations, laptops, mobile devices and Microsoft Office.
• Handle IMACD of devices and peripherals, hardware lifecycle, asset tracking and inventory.
• Support major incidents and coordinate with Service Desk, Infrastructure, Security and Application teams.
• Provide first-line support for production workstations, MES environments and manufacturing systems.
• Inspect and troubleshoot IoT devices, sensors, cameras, gateways and edge devices, verifying power, cabling and connectivity.
• Assist with OT/IT integration, working with OT, Automation and Network teams within defined escalation processes.
• Coordinate and escort automation, application and network vendors onsite, ensuring proper documentation and closure of incidents.
• Ensure compliance with Client IT policies, procedures and safety requirements.

Your skills

• Hands-on experience administering Windows 10/11
• Good working knowledge of Microsoft 365 applications
• Experience with Active Directory and user administration
• Experience with hardware, asset management and printing technologies
• Solid understanding of networking fundamentals (LAN, VLAN, TCP/IP, VPN)
• Familiarity with ITSM tools such as ServiceNow or Remedy
• Exposure to manufacturing IT, production environments and OT operations
• Working knowledge of Incident, Problem and Change Management processes

Your benefits

• Germany - Kreuzau
• IT
• Full-time
• International job opportunities
• Onboarding program
• Buddy program
• Company events
• Internal career development program

• Hands-on experience administering Windows 10/11
• Good working knowledge of Microsoft 365 applications
• Experience with Active Directory and user administration
• Experience with hardware, asset management and printing technologies
• Solid understanding of networking fundamentals (LAN, VLAN, TCP/IP, VPN)
• Familiarity with ITSM tools such as ServiceNow or Remedy
• Exposure to manufacturing IT, production environments and OT operations
• Working knowledge of Incident, Problem and Change Management processes

Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers’ behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids’ Family.