Sys Integration Eng II (7+ yrs (w-2+ yrs lead SIE); Salesforce-arch/solu design&service cloud/CRM)

System Integration Engineer for Salesforce platform is responsible for translating business needs/strategies and capability requirements into scalable, secure, and reusable Salesforce platform solutions across multiple agencies. This role defines end-to-end solution architecture, ensures alignment with the CoE (Center of Excellence) guardrails, and provides technical leadership to solution teams delivering case management, citizen engagement, and AI (Artificial Intelligence) analytics capabilities., * Defines full architecture blueprint including business processes, integration, data, security, and components.

• Design multi-cloud Salesforce solutions that align with business strategies and agency’s needs by leveraging the Salesforce platform capabilities (Service Cloud, Experience Cloud, OmniStudio, Data Cloud, MuleSoft, Agentforce, Tableau).
• Define system boundaries, guardrails, data models, integration and environment strategy.
• Extend Public Sector Salesforce solution and data models for specific needs of agencies.
• Design for multi-agency reuse, i.e., reusable intake and engagement solution patterns (Portals and Omni-Channels).
• Ensure Agency usecases (e.g. child welfare, licensing, investigation) fit into standardized Salesforce accelerators instead of creating custom silos.
• rchitect data flows and cross agency analytics.

• Level II- More than seven (7) years of experience working on complex projects with 2 or more years in a leadership role as a System Integration Engineer
• Level II - More than seven (7) years of Salesforce architecture and solution design experience.
• Level II - Minimum 3 years’ experience in using Salesforce Service Cloud and CRM., * 2 years’ experience in with Salesforce integrations using REST/SOAP APIs, and MuleSoft.
• 2 years’ experience in designing large multi-org or multi-tenant Salesforce solutions
• Salesforce Certified Application Architect
• 1 year experience of Salesforce Shield, encryption, and platform security.
• 1 year experience in Salesforce Marketing Cloud