IT Systems Administrator

The IT Systems Administrator at BIS is responsible for ensuring the smooth operation, maintenance, and support of the organization’s IT infrastructure.

Your duties

• Apple Systems Administration: Oversee setup, updates, and troubleshooting for Apple devices
• Windows Desktop and Server Administration: Manage installation, updates, and maintenance of Windows-based systems
• Microsoft Active Directory Administration: Ensure proper access controls and group management
• Microsoft Azure Administration: Oversee cloud services, including storage and virtual machines
• Windows File Server Management: Ensure accessibility, security, and organization of file servers
• Virtual Server Management: Oversee the deployment and maintenance of virtual server environments
• WiFi Network Support and Troubleshooting: Maintain secure, reliable wireless network access
• Printer System Setup and Administration: Handle configuration, deployment, and troubleshooting of printing systems
• Phone System Management: Administer and support business telephony systems
• Google Workspace Administration: Manage user accounts, settings, and integrations in Google Workspace
• Licensing Management: Manage licensing for Adobe Creative Cloud, Microsoft 365, Google Workspace, and other product suites as necessary
• Electronic Workflow System Management: Support and optimize digital workflow solutions
• IT Ticketing System Setup and Support: Implement and manage ticketing systems for issue tracking
• 3rd Level Technical Support: Provide advanced troubleshooting for complex IT issues
• Printer System Setup and Administration: Handle configuration, deployment, and troubleshooting of printing systems
• Asset Tracking & Inventory Management: Maintain accurate records of IT assets and inventory
• Documentation: Develop and maintain detailed IT documentation and procedures
• Project Management: Plan and execute IT projects to improve infrastructure and processes
• Training: Provide IT training to staff to enhance technical proficiency
• Documentation: Develop and maintain detailed IT documentation and procedures
• Support Team Liaison: Acts as point of contact for strategic technical solutions, processes and procedures related to the running and management of the IT Support Desk

Do you have experience in Windows?, Do you have a Bachelor’s degree?, * A four-year degree in Information Technology or a related field of study is preferred, or equivalent work experience

• Strong experience in Apple systems and Windows desktop/server administration
• Proven expertise in managing Google Workspace and Microsoft 365 environments, including Active Directory and Azure
• Capability to effectively manage virtual servers, file servers, and WiFi network
• Experience with IT ticketing systems and electronic workflow management
• Proficiency in licensing and support for software such as Adobe Creative Suite and Microsoft products
• Excellent organizational skills for asset tracking, inventory management, and documentation
• Experience leading IT initiatives through project management, advanced troubleshooting abilities for 3rd level technical support
• Proficiency in printer and phone systems administration
• Ability to train staff and develop user education programs
• High level of customer service with the ability to communicate effectively in English with a diverse group of students and staff members
• Collaborative team player capable of addressing technical challenges while fostering positive interactions across all levels of the organization

We offer a varied and exciting job with an international spirit, at a modern campus with the best equipment. We promote professional development and training and provide our employees with their own laptops and among other things. We live diversity, and the work-life balance of our employees is important to us. Therefore, we offer excellent working conditions and social benefits.